Lending Administration Specialist

3 weeks ago

Edmonton, Canada CWB Financial Group Full time

At

CWB

, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:
- Putting people first and building relationships with intention- Seeking out and embracing new ideas- Believing that how we do things is as important as what we do

Roles Specifications

Location: Edmonton, AB

Everyday flexibility. Hybrid work environments. Collaborative connections.

CWB Bank

CWB is a bank built for business owners

Our core focus is to become the best full-service bank for business owners in Canada. How do we do this? By delivering a proactive client experience through highly personalized service, specialized expertise, and customized solutions. And we do all this with an unrivalled sense of urgency that our clients love about us.

The opportunity

The Lending Administration Specialist, Commercial & Real Estate is part of Credit Operations and is responsible to provide strong knowledge and support to lending administration, maintenance and servicing Canadian Western Bank's commercial and real estate loan portfolio. This role will contribute and support the Manager, Lending Administration Group to drive a high level of quality and standards, risk management, and strong data integrity.

What you’ll be doing

Risk Management, Lending Administration & Optimization
- Contribute and support the organization by providing consistent credit processing specific to lending administration and maintenance for the Commercial & Real Estate lending line of business.
- Contribute to the progress of continuous improvement of all Credit Operations processes specific to lending administration and maintenance.
- Support and maintain the processes which lead to consistent and predictable daily Credit Operations outcomes
- Ensure contributions to lending administration comply with the Bank’s policies and procedures to ensure the branch network can continue to deliver a high level of customer service.

Be a Team Player
- Provide support within the Commercial & Real Estate Credit Operations department to ensure smooth daily operations and maintenance of consistent centralized service workflow.
- Inspire trust by being open, honest, and direct in communication, meeting commitments and behaving ethically by adhering to the CWB Conduct Policy.
- Demonstrate strong interpersonal skills that contribute to working effectively in a diverse working environment.
- Accept responsibility and accountability for actions and results.

Financial Growth & Profitability
- Actively works to ensure standardized lending administration processes are followed, and data integrity is consistently achieved, monitored, and maintained.
- Participates in projects that primarily impact functional area or specific department, adhering to standard project governance practices and operating within approved budget.
- Due diligence as it relates to credit operations activities, procedures, and documentation for compliance with regulatory bodies.

Client focused
- Model a client-centric approach for team members where required to ensure a client-focused lens is used in providing services to the branch network.
- Ensure Service Level Agreement (SLA) targets are being met.
- Establish a collaborative and client-centric relationship with Credit Support and branch network while balancing the efficiencies and governance of a standardized structure.
- Correspond with branches and provide direct lending administration support, both verbally and in writing, regarding loan processing and inquiries.

Who we’re looking for & what you’ve done

Core Knowledge
- Diploma in Business Administration or equivalent experience.
- 1-3 years of banking experience.
- Excellent knowledge of loan administration
- Strong knowledge of the Banking System, Loan Origination Systems, Microsoft Office Suite, and Adobe Forms.
- Understanding of process improvement and continuous process design to achieve optimization.

Personal Competencies
- Customer focused, with proven ability to engage in and drive multiple initiatives simultaneously in a fast paced, high volume, work environment.
- Identify efficiencies and continuous improvement in processes aligned with corporate culture.
- Creative problem solving and conflict resolution skills, with the capability toc diffuse complicated situations and find common ground.
- Respectful, dedicated, and self-motivated teammate with experience in peer-to-peer coaching and mentorship.
- Strong verbal and written communication skills and the ability to interact expertly with a geographically diverse group of partners in a non-client facing environment
- Process efficiency with an optimization focus to continuously enhance and improve day-to-day operations

Why work with us?

Your success is our obsession And our award-winning culture & benefits back it up.

Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterston Human Capital’s Most A

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