Client Coordinator

1 month ago


Guelph, Canada Defy Sports Performance & Physiotherapy Full time

Are you an outgoing, people-person who can strike up a conversation with anyone? Do you love talking to people?

Defy Sports Performance & Physiotherapy is looking for a special individual to provide **amazing customer service** for our clients from the moment they walk in the door of our vibrant clinic.

**We are looking for someone with**:

- Excellence in customer service and sales
- Strong interpersonal, communication, organizational, time and task management skills
- The ability to balance professionalism and fun
- A positive, motivated attitude and genuine desire to help others
- Additional skills are an asset; examples would be editing, social media skills

**Your role will include**:

- Managing busy communication channels between clients and therapists (on-line, phone, and in-person booking and scheduling)
- Maintaining community connections through interactions with our clients
- Completing direct billing and payment collection
- Administrative assistant tasks
- Assisting with maintaining the facility (ie. gym area clean-up and laundry as needed)

**Details of Position**:

- You will receive thorough onboarding from multiple members of the team that will contribute to your growth in customer service
- Full-time position 32-35 hours/week
- A minimum of 3 evenings a week required until 8pm and occasional Saturdays 8-4pm
- What is one of your values that you live by?
- What do you want in your next career opportunity?

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$22.00 per hour

Expected hours: 32 - 35 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Weekends as needed

Application question(s):

- Are you able to commit to 32-35 hours per week that includes 3-4 evenings/week?
- Do you have flexibility in your hours?

Work Location: In person

Application deadline: 2024-04-01
Expected start date: 2024-05-01



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