Program Management Intern

7 months ago

Toronto, Canada Genesys Full time

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary:
Genesys is in hyper-growth mode. The mission of Genesys Cloud Product Management team is to support Genesys Product leadership to develop growth strategy and drive strategic & operational initiatives to ensure the strategy is executed successfully.

As a Program Management Intern on the Product Strategy and Operations team, you will bring your leadership, strategic thinking, business acumen, and technical skills to the Genesys Cloud team. You will play a critical role in the development and delivery of Genesys Cloud solutions through development and implementation of the product delivery process. In this role you will work closely with Product Management as well as UX, Product Marketing, R&D, Customer Care, PS, and other functions. In this role, you will be responsible for coordinating with both business/partner leaders and product/development teams, including analyzing data, utilizing tools to provide timely and actionable information, ongoing coordination/ communication to ensure we deliver world class solutions on-time and with high quality.

Key Responsibilities:

- Help develop and manage the Genesys Cloud product development process, including coordination and management of multiple activities across many teams in collaboration with Product Management and R&D.
- Update core processes to improve efficiency and accuracy of releases.
- Support Genesys-wide product planning activities including providing data and insights for executive reporting and presentations
- Play an active role in managing cross functional programs and driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items.
- Balance various complex programs and initiatives
- Assist in removing obstacles blocking or slowing down the teams
- Manage multiple programs at one time
- Develop and improve processes, communicate plans and achievements, and facilitate program meetings as needed

Minimum Requirements:

- Pursuing a bachelors degree in Communications, Program Management, or equivalent
- Excellent program management skills and detail oriented
- Ability to manage multiple program deliverables in a fast-paced environment
- Be a proactive self-starter with the ability to multi-task, work independently, prioritize, meet deadlines and get things done in a detail oriented way
- Strong communication skills, including presentation
- Experience working cross-functionally with operational and business teams
- Strong leadership abilities and critical thinking skills
- Being able to build productive & positive working relations with co-workers with varying technical & business backgrounds
- Growth & agile mindset with strong work ethics, embracing diversity
- Demonstrate intellectual curiosity and a desire to tackle ambiguous and varied projects in support of the Product Management team
- Demonstrated proficiency with PPT, Excel, and Smartsheet (or similar project management tool); experience working in Jira and Aha a plus

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit


Reasonable Accommodations:
Reasonable Accommodations Form

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender i

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