Customer Service Adviser

2 weeks ago

Port Coquitlam, Canada Metro Compactor Service Full time

**About the Job**

The Customer Service Adviser (CSA) plays a pivotal role in ensuring a seamless communication channel between our clients and our field service technicians. You will directly interface with our high-profile commercial and residential clients across the GTA, dispatching technicians to perform diagnostics, maintenance, and repairs on waste equipment such as compactors, balers, and garbage chutes.

**Location**: In-Office Monday - Friday

**Work Hours**: 8 am - 4:30 pm | On-Call duties required.

**A Day in the Life**

***
- **Exceptional Customer Service**: Deliver top-notch service consistently, even in our high-volume environment.
- ** High-Volume Mastery**: Navigate our fast-paced setting, juggling multiple tasks with ease.
- ** Follow-Up**: Ensure clients remain informed and pleased with our service.
- ** Probing for Precision**: Determine the best technician for each job with targeted questions.
- ** Resolve Issues**: Investigate and address customer concerns promptly.
- ** Billing and POs**: Quickly process invoices and close Purchase Orders.
- ** Client Needs**: Focus on understanding and meeting company and customer objectives.
- ** Service Dispatch**: Coordinate service technicians and contractors across Canada.
- ** CRM Management**: Use CRM systems for logging calls, managing portals, and handling corporate client communication.
- **Documentation Upkeep**: Ensure all contractor paperwork, like WSIB and insurance, is up-to-date.

**Why Work For Us**:

- **Career Growth**:As we expand across North America, your professional development opportunities grow with us. We support this through internal learning opportunities, mentorship, and a Training Reimbursement Program.
- ** Recognition**:We are a certified Great Place to Work (2023) and received the Innovation Award by the Brampton Board of Trade.
- **Benefits**: Our competitive salaries, flexible time off (including 6% vacation pay), maternity-leave top up, and company-matched retirement program are complemented by three tailored benefits packages.
- ** Culture and Engagement**: We promote a safe, positive work environment through regular company events and charitable initiatives.

**Your Profile**

**You are someone who has**:

- Curious by nature? You're not afraid to ask questions and dive deep into new learning opportunities.
- You navigate Microsoft Office like a pro, turning challenges into well-organized solutions.
- With 5+ years under your belt in a customer service environment, you've mastered the art of juggling tasks while keeping your cool.
- Organizational skills? Yours are top-notch. You've got an eye for detail and a knack for planning ahead.

**About Us**:

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