Customer Service Advisor
2 weeks ago
About the Job
The Customer Service Adviser (CSA) plays a pivotal role in ensuring a seamless communication channel between our clients and our field service technicians.Our field technicians perform diagnostics, maintenance, and repairs on waste equipment such as compactors, balers, and garbage chutes. Our main office is in Brampton, Ontario and we have an office located in Port Coquitlam, BC. You will directly interface with our high-profile commercial and residential clients, over the phone, who are located across the Greater Toronto Area in Ontario.
Location: In-Office Monday - Friday
Work Hours: 8 am – 4:30 pm | On-Call duties required.
A Day in the Life
•Exceptional Customer Service: Deliver top-notch service consistently, even in our high-volume environment.
•High-Volume Mastery: Navigate our fast-paced setting, juggling multiple tasks with ease.
•Communication: Address customer queries swiftly through emails and calls.
•Follow-Up: Ensure clients remain informed and pleased with our service.
•Probing for Precision: Determine the best technician for each job with targeted questions.
•Resolve Issues: Investigate and address customer concerns promptly.
•Billing and POs: Close work orders and push to billing.
•Client Needs: Focus on understanding and meeting company and customer objectives.
•Service Dispatch: Coordinate service technicians and contractors across Canada.
•CRM Management: Use CRM systems for logging calls, managing portals, and handling corporate client communication.
•Documentation Upkeep: Ensure all contractor paperwork, like WSIB and insurance, is up-to-date.
•On-Call Weekends: Participate in on-call rotations as required.
Core Values
Service First, Innovation, Integrity, and Continuous Learning form the
cornerstone of our culture at Metro Compactor Service. We expect our new Accountant to personify
these values in their work and interactions with clients, vendors, and team
members. By accepting this role, you'll agree to uphold our values and
contribute positively to our corporate culture and customer experience.
Your Profile
You are
someone who has:
·? Curious by nature? You're not afraid to ask questions and dive deep into new learning opportunities.
·? Communication is your strong suit. You can articulate ideas clearly, whether in a lively chat or a well-crafted email.
·? You navigate Microsoft Office like a pro, turning challenges into well-organized solutions.
·? With 5+ years under your belt in a customer service environment, you've mastered the art of juggling tasks while keeping your cool.
- ?Organizational skills? Yours are top-notch. You've got an eye for detail and a knack for planning ahead.
Work Environment
· In-person.
·On-Call (remotely/from home): Expected approximately once every 6 weeks, monitoring calls from 8 am-4:30 pm on weekends. This includes 1-2 long weekends per year. Compensation details below
·$75/day on-call, and $150 for stat holidays. The CSA can anticipate being on-call 1-2 long weekends per year
Why Work For Us:
·Career Growth: As we expand across North America, your professional development opportunities grow with us. We support this through internal learning opportunities, mentorship, and a Training Reimbursement Program.
·Recognition: We are a certified Great Place to Work (2023) and received the Innovation Award by the Brampton Board of Trade.
·Benefits: Our competitive salaries, flexible time off (including 6% vacation pay), maternity-leave top up, and company-matched retirement program are complemented by three tailored benefits packages.
·Culture and Engagement: We promote a safe, positive work environment through regular company events and charitable initiatives.
About Us:
Metro Compactor Service is Canada's leading expert for waste and recycling equipment solutions. With expertise spanning over four decades, we provide custom manufacturing, installation, maintenance, and repair services for balers, compactors, and chutes. Our cutting-edge iSmart technology sets us apart, enhancing efficiency and sustainability for our clients in the residential, commercial, and municipal sectors. You can learn more about us on our website: www.metrocompactor.com
#J-18808-Ljbffr-
Sales - Product Advisor
3 weeks ago
Port Coquitlam, Canada The Jim Pattison Auto Group Full timeThe Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...
-
Sales - Product Advisor
3 weeks ago
Port Coquitlam, Canada The Jim Pattison Auto Group Full timeThe Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...
-
Customer Service Advisor
2 weeks ago
Port Coquitlam, BC, Canada Kaizen Lab Inc. Full timeAbout the Job The Customer Service Adviser (CSA) plays a pivotal role in ensuring a seamless communication channel between our clients and our field service technicians. Our field technicians perform diagnostics, maintenance, and repairs on waste equipment such as compactors, balers, and garbage chutes. Our main office is in Brampton, Ontario and we have...
-
Insurance Advisor
7 days ago
Port Coquitlam, Canada Westland Insurance Ltd. Full timeWe’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Prairie Mall office in Port Coquitlam, BC. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are...
-
Nespresso Coffee Advisor
4 weeks ago
Port Coquitlam, Canada Premium Retail Services Full timeNespresso Coffee Advisor General Information Company: PRE-CA Location: Coquitlam, British Columbia, V3B 0G6 Ref #: M43498 Function: Brand Advocacy & Sales Employment Duration: Part-time Description and Requirements As a Nespresso Coffee Advisor, you'll excite customers and help spark sales for Nespresso by engaging...
-
Parts & Service Advisor
5 days ago
Port Hawkesbury, Canada Canso Ford Sales Full timeCanso Ford Sales is currently seeking a motivated individual to join our team as an Parts & Service Advisor. **What would your duties be as an Parts & Service Advisor at Canso Ford Sales?**: The Parts & Service Advisor is responsible for guiding Canso Ford’s customers through the maintenance and repair of vehicles while creating a great first...
-
Parts & Service Advisor
3 weeks ago
Port Hawkesbury, Canada Canso Ford Sales Full timeCanso Ford Sales is currently seeking a motivated individual to join our team as an Parts & Service Advisor.What would your duties be as an Parts & Service Advisor at Canso Ford Sales?The Parts & Service Advisor is responsible for guiding Canso Ford’s customers through the maintenance and repair of vehicles while creating a great first...
-
Service Manager
4 weeks ago
Port Coquitlam, Canada GA Checkpoint Full time**Marine and Motorsports Service Writer** **Required Skills and Qualifications** - 2+ years of experience in the same role or similar, in a fast-paced industry - Knowledge of the Marine or Motorsport industry would be an asset - Excellent verbal & written communication - Good organizational skills - The ability to work under pressure and handle stress -...
-
Customer Service Rep
4 weeks ago
Port Coquitlam, Canada Traffic Safety Zone Full time**Customer Service** At Traffic Safety Zone we are committed to developing, manufacturing, and delivering innovative and compliant safety products that help keep people and assets safe. We pride ourselves on delivering the best products to our customers on time and with great customer service. As an Account Manager, its important that you enjoy working with...
-
Service Technician
4 weeks ago
Port Coquitlam, Canada Toro Group of Companies Full timeCOMPANY DESCRIPTION Established in 1979, Toro Aluminum has become a leader in the development and manufacturing of window walls and doors for high-rise condominiums, office buildings, and hotels, across Canada, the United States, and Mexico. REPORTING The Service Technician reports directly to the Service Coordinator at Toro Aluminum. The hours of the work...
-
Counter Staff, Customer Service
7 days ago
Port Coquitlam, Canada DVC Ventures Vancouver Gun Range Full time**Company description** DVC Ventures is a business that caters to the public and offers and exhilarating experience for all our customers. From date nights to corporate team building events, tourism to membership, we offer it all and strive to always be the choice for people to visit. We have a high level of traffic and offer a fast paced, never a dull...
-
Counter Staff, Customer Service
7 days ago
Port Coquitlam, Canada DVC Ventures Vancouver Gun Range Full time**Company description** DVC Ventures is a business that caters to the public and offers and exhilarating experience for all our customers. From date nights to corporate team building events, tourism to membership, we offer it all and strive to always be the choice for people to visit. We have a high level of traffic and offer a fast paced, never a dull...
-
Outside Sales Advisor
3 weeks ago
Coquitlam, Canada Moore and Russell Heating and Air Conditioning Full timeHome Comfort Advisor (Outside Sales Advisor) **Requirements**: - Self-motivated and driven to exceed goals and expectations - Strong organizational, time-management and prioritization skills as well as solid analytical and problem solving abilities - Excellent verbal and written communication, interpersonal and presentation skills and the ability to...
-
Client Advisor
3 days ago
Port Coquitlam, Canada Royal Bank of Canada Full time**Job Summary** **Client Advisor Intern** **What is the opportunity?** This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and...
-
Auto Insurance Advisor
4 weeks ago
Coquitlam, Canada Johnston Meier Insurance Agencies Group Full time**Auto Insurance Advisor Opportunity** **Location**: 152-1960 Como Lake Ave, BC, V3J 3R3 **Job Summary** Johnston Meier Insurance has a position available at their Como Lake Ave. office in Coquitlam for a Licensed Auto Insurance Advisor. If you have great communication and interpersonal skills, an Insurance Level 1 License, office experience and are...
-
Equipment Sales
4 weeks ago
Port Coquitlam, Canada Lordco Parts Ltd. Full time**Position: Equipment Sales & Service Specialist** **Location: Port Coquitlam (Head Office)** - Do you have a passion for the Automotive Industry? Do you want a stable career and receive excellent benefits? Join our Port Coquitlam, BC, team and let work, work for you._ Lordco Auto Parts is Canada’s largest independently-owned automotive parts retailer,...
-
Outside Sales Advisor
1 week ago
Coquitlam, Canada Moore and Russell Heating and Air Conditioning Full timeHome Comfort Advisor (Outside Sales Advisor)If you are a highly motivated sales professional that is interested in a career with a dynamic organization, and want to make a dramatic change in your earnings, join the Right Time team! We are looking for Outside Sales Advisors who are true selling professionals that understand the key to succeeding in sales is...
-
Outside Sales Advisor
5 days ago
Coquitlam, Canada Moore and Russell Heating and Air Conditioning Full timeHome Comfort Advisor (Outside Sales Advisor)If you are a highly motivated sales professional that is interested in a career with a dynamic organization, and want to make a dramatic change in your earnings, join the Right Time team! We are looking for Outside Sales Advisors who are true selling professionals that understand the key to succeeding in sales is...
-
Outside Sales Advisor
1 week ago
Coquitlam, Canada Moore and Russell Heating and Air Conditioning Full timeHome Comfort Advisor (Outside Sales Advisor)If you are a highly motivated sales professional that is interested in a career with a dynamic organization, and want to make a dramatic change in your earnings, join the Right Time team! We are looking for Outside Sales Advisors who are true selling professionals that understand the key to succeeding in sales is...
-
Outside Sales Advisor
1 week ago
Coquitlam, Canada Moore and Russell Heating and Air Conditioning Full timeHome Comfort Advisor (Outside Sales Advisor)If you are a highly motivated sales professional that is interested in a career with a dynamic organization, and want to make a dramatic change in your earnings, join the Right Time team! We are looking for Outside Sales Advisors who are true selling professionals that understand the key to succeeding in sales is...