Customer Service Advisor

3 weeks ago

Port Coquitlam, Canada Kaizen Lab Inc. Full time

About the Job

The Customer Service Adviser (CSA) plays a pivotal role in ensuring a seamless communication channel between our clients and our field service technicians.Our field technicians perform diagnostics, maintenance, and repairs on waste equipment such as compactors, balers, and garbage chutes. Our main office is in Brampton, Ontario and we have an office located in Port Coquitlam, BC. You will directly interface with our high-profile commercial and residential clients, over the phone, who are located across the Greater Toronto Area in Ontario.

Location: In-Office Monday - Friday
Work Hours: 8 am – 4:30 pm | On-Call duties required.

A Day in the Life

•Exceptional Customer Service: Deliver top-notch service consistently, even in our high-volume environment.

•High-Volume Mastery: Navigate our fast-paced setting, juggling multiple tasks with ease.

•Communication: Address customer queries swiftly through emails and calls.

•Follow-Up: Ensure clients remain informed and pleased with our service.

•Probing for Precision: Determine the best technician for each job with targeted questions.

•Resolve Issues: Investigate and address customer concerns promptly.

•Billing and POs: Close work orders and push to billing.

•Client Needs: Focus on understanding and meeting company and customer objectives.

•Service Dispatch: Coordinate service technicians and contractors across Canada.

•CRM Management: Use CRM systems for logging calls, managing portals, and handling corporate client communication.

•Documentation Upkeep: Ensure all contractor paperwork, like WSIB and insurance, is up-to-date.

•On-Call Weekends: Participate in on-call rotations as required.

Core Values

Service First, Innovation, Integrity, and Continuous Learning form the cornerstone of our culture at Metro Compactor Service. We expect our new Accountant to personify these values in their work and interactions with clients, vendors, and team members. By accepting this role, you'll agree to uphold our values and contribute positively to our corporate culture and customer experience.

Your Profile

You are someone who has:

·? Curious by nature? You're not afraid to ask questions and dive deep into new learning opportunities.

·? Communication is your strong suit. You can articulate ideas clearly, whether in a lively chat or a well-crafted email.

·? You navigate Microsoft Office like a pro, turning challenges into well-organized solutions.

·? With 5+ years under your belt in a customer service environment, you've mastered the art of juggling tasks while keeping your cool.

  • ?Organizational skills? Yours are top-notch. You've got an eye for detail and a knack for planning ahead.

Work Environment

· In-person.

·On-Call (remotely/from home): Expected approximately once every 6 weeks, monitoring calls from 8 am-4:30 pm on weekends. This includes 1-2 long weekends per year. Compensation details below

·$75/day on-call, and $150 for stat holidays. The CSA can anticipate being on-call 1-2 long weekends per year

Why Work For Us:

·Career Growth: As we expand across North America, your professional development opportunities grow with us. We support this through internal learning opportunities, mentorship, and a Training Reimbursement Program.

·Recognition: We are a certified Great Place to Work (2023) and received the Innovation Award by the Brampton Board of Trade.

·Benefits: Our competitive salaries, flexible time off (including 6% vacation pay), maternity-leave top up, and company-matched retirement program are complemented by three tailored benefits packages.

·Culture and Engagement: We promote a safe, positive work environment through regular company events and charitable initiatives.

About Us:

Metro Compactor Service is Canada's leading expert for waste and recycling equipment solutions. With expertise spanning over four decades, we provide custom manufacturing, installation, maintenance, and repair services for balers, compactors, and chutes. Our cutting-edge iSmart technology sets us apart, enhancing efficiency and sustainability for our clients in the residential, commercial, and municipal sectors. You can learn more about us on our website: www.metrocompactor.com

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