Social Work Care Manager

3 months ago

Aurora, Canada Canadian Mental Health Association, York Full time

**Message about our hiring and operating practices**

One of the fastest growing branches of CMHA, the Canadian Mental Health Association York Region and South Simcoe (CMHA-YRSS) provides 30+ mental health and addiction programs to adults, youth (age 12+), family caregivers, local businesses, and community organizations.

**Why work for CMHA York Region?**

We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety, and well-being of employees and offers:

- HOOPP (Healthcare of Ontario Pension Plan)
- Robust Performance and Career Development Program
- Learning & development opportunities

**We are hiring a Social Work Care Manager JOIN US at CMHA-YRSS; where innovation and community mental health care intersect**

**Closing Date**: October 11, 2024

**Role**: Full-Time, Contract Role (35 hours/week) ending March 31, 2025 _*with possible extension_

**Salary**: $61,500/annum

**Location**: The Social Work Care Manager will work in a combination of office environments including the Canadian Mental Health Association office (15150 Yonge St., Aurora), the Keswick Clinic site (716 The Queensway South, Keswick, ON), and will be required to travel within York Region and South Simcoe for client care, staff training or other meetings. The Social Work Care Manager may be required to operate a mobile clinic vehicle. Occasional weekend/evening hours may be required.

**About the Clinic**: Our clinic operates as an inter-professional primary care team (IPCT) that optimizes the principles of population health management and is designed to provide comprehensive and patient-centered care. We aim to deliver holistic services that address medical and social health determinants. Our clinic serves diverse populations, including vulnerable and equity-deserving communities, by offering in-person, virtual, and mobile health services. By deploying a novel team-based care approach with team members working to the top of their scope, we strive to improve health outcomes and ensure equitable access to care for all our patients. We are committed to Indigenous and trauma-informed care, as well as providing care to the homeless. Support for training to provide such care will be provided.

The Social Work Care Manager is responsible for coordinating and delivering comprehensive mental health and addiction services to patients. The Social Work Care Manager will work collaboratively with patients, their families, and the Inter-professional Primary Care Team (IPCT) to provide holistic care, ensuring that patients receive the support they need to optimize their mental health. Note that the role's deliverables and responsibilities may evolve to match provincial and or local OHT priorities.

**Job Description Summary**:
**Direct Service Delivery - Care Coordination**:

- Primary contact for mental health and addiction services, ensuring seamless communication between patients, families, and the Inter-professional Care Team (IPCT).
- Coordinate care plans for patients with various mental health conditions.
- Collaborate with Primary Care Providers (PCPs) and IPCT to develop and adjust individualized care plans.
- Assess and address social determinants impacting patient well-being, facilitating connections to resources.
- Facilitate warm transfers to external services for continued patient support.

**Addictions Support**:

- Provide comprehensive support for patients with substance use disorders, including counseling and rehabilitation coordination.
- Assist patients in accessing community resources and prevent relapse through ongoing monitoring.

**Appreciative Inquiries and Therapeutic Use of Self**:

- Conduct appreciative inquiries to identify patient strengths and resilience factors.
- Use patient strengths to enhance mental health treatment and resilience building.
- Perform risk assessments to promptly address mental health risks.

**Documentation**:

- Maintain timely and accurate case notes and documentation in EMR systems.
- Ensure all documentation follows agency and clinic policies.

**Advocacy**:

- Advocate for clients to ensure their mental health needs are met.
- Develop advocacy plans with clients to access necessary services.
- Engage in systemic advocacy efforts.

**Agency Wide Responsibilities**:

- Support organizational vision, mission, and values.
- Participate in supervision, performance reviews, and professional development.
- Represent the agency in community initiatives and events.
- Serve on committees and assist in service access development.

**Philanthropy**:

- Promote philanthropy within the organization and community.
- Cultivate donor relationships and share client success stories.

**Policies, Procedures, and Legislation**:

- Adhere to organizational policies, procedures, and legislative requirements.
- Stay informed on mental hea

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