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Agency Assistant

1 month ago

St Catharines, Canada Allstate Full time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

The Agency Assistant responsibilities encompass various administrative tasks and being the initial point of contact for clients, which requires a blend of organizational skills, professionalism, and a customer-centric approach. By efficiently managing office administration and embodying superior customer service standards, the Agency Assistant contributes to the overall growth and success of the agency.

**Benefits to Joining Allstate**:

- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing.
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back

Our team is growing, and we are actively looking to hire an Agency Assistant. As the Agency Assistant, you will manage the office administration and provide superior customer service to our clients in our fast-paced Agency Sales Office.

**Accountabilities**:

- Provide general Reception duties such as: greet walk-in clients and respond to inquiries; sort, distribute and action incoming mail.
- Respond to in-coming regional phone inquiries using in-house phone systems Administer insurance policy updates and billings in in-house systems.
- Support the Agency Manager in the administration of re-occurring and various reports Provide administrative support in the execution of marketing events.
- Provide administrative support by entering expense claims in financial system Prepare and submit purchase orders for office supplies.
- Other tasks as required, such as Health and Safety Representative and Compliance for the Agency.

**Qualifications**:

- 1 to 3 years’ experience working in an office or customer service position.
- Have the ability and desire to obtain a General Level One license.
- Proficient in Microsoft Office inclusive of Excel Allstate Canada Group has policies and practices that provide workplace accommodations.

If you require accommodation, please let us know and we will work with you to meet your needs.

**Skills**

Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

**Good Hands. Greater Together.®