Casework Supervisor

_**We are seeking a passionate, committed and talented individual to join our Staff team**_

**Position summary**
Big Brothers Big Sisters of Niagara (BBBSN) is a charitable organization that has been supporting vulnerable young people in Niagara since 1937. Our mission is to enable life-changing mentoring relationships to ignite the power and potential of young people. This is achieved through a combination of one on one and group mentoring programs, offered both in the community and in schools.

The Casework Supervisor provides leadership and support to a group of Staff to deliver Big Brothers Big Sisters programs and services to the community. The position is responsible for the implementation and supervision of the organization’s mentoring programs including direct service for clients and their families, volunteer management, relationships and recognition and community partnerships. This position is also responsible for evaluation and auditing of all of the organization’s programs in accordance with the National Standards as set out by BBBSC.

This position will perform casework duties while providing coaching and direction to Service Delivery staff. They will be responsible for providing regular casework duties including effective recruitment, selection, intake/screening, training, matching, monitoring and evaluation of matches. This role may include a combination of Site-Based and Community-Based programs/duties and program assignments may change over time.

**Key Tasks and Responsibilities**:
**Service Delivery Initiatives**
- Assist with the planning and coordination of the work of the Service Delivery team including evaluation, support, coaching, training and team building.
- Organize and lead Service Delivery meetings to maintain effective communication between and amongst staff.
- Ensure regular case conferencing of relevant files among the team.
- Regularly review and evaluate the match loads of every staff, with a view towards harmonizing and reconciling varying workloads.
- Oversee and coordinate relevant professional development activities for the Service Delivery team working with budget restrictions.
- Supervise the process of new Service Delivery staff onboarding and training. Assist with staff orientation and training elsewhere within the agency as appropriate.
- Develop and oversee regular audits including, but not limited to: files, customer service, volunteer screening/client intake, and retention processes.
- Identify and report any case file(s) that indicates risk or potential risk to the agency, volunteer or client.
- Review and sign off on all newly accepted volunteer applicants as well as all pre-maturely closed case files and any deemed to be of potential risk at the time of closure.
- Implement program evaluation tools and report outcomes.
- Utilize Service Delivery Platform safety and diligently for case management, as well as data and outcomes tracking
- Remain up-to-date on all modifications to the BBBS of Canada standards of Service Delivery, implementing the same in a timely and effective manner.
- Maximize the quality, effectiveness, efficiency and scope of service delivery.
- Develop and implement recruitment strategies throughout the Niagara region to increase the number of clients served within the various programs.
- Assist in the development of high-quality programs consistent with community needs and BBBS mission.
- Ensure post-secondary placement student training, support and evaluation is being achieved.
- Ensure minimum Service Delivery coverage is maintained in emergency circumstances.

**Personnel**
- Ensure all Casework staff receive sufficient training and ongoing support to perform their duties.
- Assist with quarterly performance evaluations of Service Delivery staff to measure performance against set annual goals and objectives, providing encouragement, feedback and recommendations.
- Assist in conducting formal annual performance evaluations.
- Provide positive leadership to all staff, encouraging a team approach, professional attitude and modeling best practices in this regard.
- Assist with recruitment and hiring processes of new Service Delivery team members.

**Public Relations**
- Ensure appropriate community representation and maintenance of a positive profile of the agency throughout the service delivery area.
- Attend meetings with service organizations, schools, colleges, and other community forums for the purpose of recruiting both clients and volunteers and raising awareness of BBBS of Niagara.
- Work in cooperation to develop and maintain relationships with other community/social service agencies, Boards of Education, Niagara Region and provincial BBBS colleagues, and other interested/invested parties to advance cooperation and service delivery.

**Financial, Administrative, Compliance and Committees**
- Work to ensure compliance is achieved for all National Accreditation/auditing processes.
- Assist in making recommendations and revisions