Technical Assistant

1 week ago


Kitchener, Canada City of Kitchener Full time

**Technical Assistant (Planning**
**&**
**Zoning)**

**Competition Number**

2023-156

**Job Code**

0951

**Posting Date**

April 26, 2023

**Closing Date**

May 10, 2023- (at 6:00pm)**Job Status**

Permanent Full-Time

The
- **City of Kitchener** is a vibrant and dynamic city of approximately 270,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy.The
- **City of Kitchener** is WHERE you want to work Learn more about the top reasons to join us:
**Why work at the City of Kitchener**

Position Overview:**You might be interested in this role if**:

- You have a passion for customer service - to help customers understand technical information, like bylaws and city processes, in a clear and concise manner.
- You enjoy working with technical documents that require critical thinking.
- You find working together with other staff members to achieve common goals rewarding.
- You adapt and thrive in a dynamic environment with changing priorities.
- You enjoy problem solving and working on continuous improvement initiatives.

**You**
**a**
**re**:

- A collaborative team player able to work across divisions and departments.
- A strong communicator who demonstrates empathy your colleagues and customers.
- A problem solver that is focused on the big picture and on forward-thinking approaches.

Come join the City of Kitchener’s Planning team and help shape the way our city looks, functions and grows The City of Kitchener is committed to providing excellent customer service and supporting our staff that help make this possible.**Responsibilities**:
- In this role, you are the first point of contact for telephone and counter inquiries at City Hall for the Planning Division including providing straightforward Zoning information, along with sign and fence by-law inquiries.
- You will be processing portable sign permits including administration of the lottery for companies vying for portable sign locations.
- Continuous improvement is a critical component of customer service excellence. You will be encouraged to use initiative and critical thinking skills to seek better ways to deliver core service through process improvements.
- Requirements:
- Qualifications for this position include a minimum of a 2-year Ontario College Diploma in urban and regional planning and a minimum of 1 year of related experience.
- Your strong verbal and written communication skills are important to provide front-line customer service.
- You must also have the capacity to concentrate with multiple distractions to successfully perform this role.
- Must be reliable with a good attitude and employment record.
- Please note: Testing on written communication and the ability to ability read and interpret bylaws will be included as part of the screening process.HOURS OF WORK: MONDAY - FRIDAY: 8:30 a.m. - 4:30 p.m.- 9:00 a.m. - 5:00 p.m.- 8:30 a.m. - 5:00 p.m. (or approved alternate)**We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact Human Resources at**
**,**
**or 519-741-2200 ext. 7261 to make your needs known, so that we can support your full and equal participation throughout the hiring process.**
- Please note that as per Human Resources Policy _
- HUM-HIR-_
- 110, "Employment of Relatives of Staff Members and Elected Officials":_
- "The immediate relatives of staff of the Human Resources Division, all _
- Directors,_
- General Managers_
- , or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity._
- The immediate relatives of all other Management personnel shall not be employed where such employment would be:_
- 1. within the same Department in the case of permanent full-time, temporary full_
- time and part-time classifications._
- 2. within the same Division in the case of students."_

**Department**

Development Services

**Division**

Planning

**Union Affiliation**

CUPE 791

**Number of Positions**

1

**Hours of Work**

35 hours per week

**Location**

**Initial Location
- City Hall

**City**

Kitchener

**Compensation**

**Salary Range**

$50,739 - $63,423

**Grade/Band**

5


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