Technical Rep

1 month ago

Richmond, Canada Progressive Automations Full time

**Progressive Automations** is one of the top manufacturers and distributors of linear actuators and home/office automation (see Progressive Desk and Progressive Bed subsidiary). We have over a decade of experience in the industry and are quickly growing. Our goal is to lead the industry in innovation while bringing you premium quality products at an affordable price. Our creative, energetic and innovative team has the experience of working together with different customers, from automation enthusiasts, hobbyists to large scale partners. We are constantly developing our skills and knowledge of the industry while we also make sure to have a bit of fun in life

**Responsibilities**:
As a Technical Rep for our linear motion division, you’ll secure new business by helping OEMs with product selection, testing and customization. You’ll then support these accounts throughout the validation and implementation stages.

You’ll have a background in electrical or mechatronics engineering, a passion for technical challenges and a meticulous approach to getting work done.

Your work starts once an account is qualified and ready to move forward with a technical evaluation of our products. At this point, responsibility for the account will transfer to you. You’ll then validate the initial product recommendations and work with the client on customizing our products for their specific requirements.

This involves connecting with our contract manufacturers in Asia to balance customer needs with product capabilities, manufacturability, and pricing. Once we’ve shipped sample units to the customer, you’ll closely work with them on testing the units. You’ll inspect and root cause failures and address these through making modifications and design adjustments.

Once a production standard design has been established, you’ll help our customers with final validation and arrange for any required certifications, as well as lifecycle, impact, temperature, ingress, or other final testing as per customer requests. You’ll then finalize the unit manufacturing documentation and requirements before handing the account off to the customer success/account management teams.

Until they place their first regular production order, you’ll be the main point of contact for the accounts you own. This includes follow-ups, nurturing and addressing any customer concerns that arise. You’ll also identify other unmet customer needs for additional actuators, controls, and ancillary products.

You’ll be supported by our B2B Customer Success Team who handles non-technical inquiries and standard day-to-day requests. They’ll take on tasks like arranging shipments as per your request, following up on orders and handling billing questions.

To be successful in this role, you’ll need to rapidly build effective relationships with customers, demonstrate attention to detail, efficiently resolve technical challenges and most importantly, listen to and understand customer needs and feedback.

**Who we’re looking for**:

- Background in technical sales, sales engineering or B2B account management with two years of experience in a relevant role.
- Experience with creating and updating manufacturing documentation.
- A degree or technical diploma in Electronics Engineering, Mechatronics, Robotics, or a similar field of study.
- Very good English on a native speaker level, both written and spoken.
- Familiarity with SolidWorks & Arduino coding.
- Experience working with CRMs and sales enablement platforms, like HubSpot.
- Experience with linear motion, actuators, controls, or motors.
- Experience working on customer requirements with suppliers and contract manufacturers in Asia.

**Who you are and what you will bring to the table**:

- A strong sense of drive, ownership, and a self-starting attitude, but willing to ask for direction when needed.
- The experience and confidence necessary for managing customer expectations.
- The ability to work as part of a cross functional team to achieve a joint goal.
- Strong creative, analytical and data driven approach, and a desire to test and learn whenever possible.
- Excellent oral and written communication skills.
- A strong drive to not just meet but exceed goals with a hunter mindset.

**What We Offer**:

- Work with an established market leader with high YoY growth, flat hierarchies and a collaborative, exciting work environment.
- An environment where your achievements directly contribute to the company’s overall success and you’re able to make a difference.
- A workplace where you can directly influence outcomes and decision making with your personal values, perspective, opinions and experience.

**Visit our websites to learn more about us**:

- We thank all applicants in advance for their interest in working with Progressive Automations, however, only those selected for an interview will be contacted._

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