Program Manager
3 weeks ago
Position**:One (1) Year Contract Full-Time Program Manager**
Job ID: CCH-2402
Bargaining Status: Non-Unionized
Hours of Work: Monday to Friday 9:00am to 5:00pm with some flexibility
Service Area: Anderson and King Street Program
Reports To: Director
**Salary**: $68,474.61 per annum
Start Date: June 2024 to June 2025
**About CommunitiCare Health**
We are a community health care agency that provides a full range of community health care and support services, making us a distinctive agency in Toronto offering a blend of community support services, community mental health and addictions services, supportive housing, inter-professional primary care and home care services. We are community governed. We continually look for ways to serve our clients and our community better and to provide enhanced access to equitable care.
**Position Statement/Summary**
Program Managers are members of the Senior Management Team and are responsible for the administration, coordination, and delivery of service provision for the program consistent with the mission, values, policies, and procedures of CommunitiCare Health (CCH), as well as government legislation/regulations. Program Managers establish and maintain effective client-member, staff, student, volunteer, advisory and community relations to meet the varied needs of the program, including staff recruitment and supervision, budget administration, property management, community networking and managing client-member and intake statistics. Program Managers undertake these responsibilities working in partnership with CCH staff and client-members.
**Key Responsibilities**
1. Ensure systems are in place to respond to client-member input/feedback regarding service delivery and to promote client participation and a working partnership in the operation of all programs.
2. Ensure the implementation and management of CCH policies and procedures and program mandate into operational design and service delivery, and to inform the Program Director of any changes or action required.
3. Ensure program and client service compliance with relevant legislation and funder/Ministry expectations and guidelines.
4. Ensure that the day-to-day programs are maintained and monitored, consulting regularly with the Program Director. Involve other relevant staff and clients at CCH, as needed, to resolve program problems and support appropriate implementation of established practices.
5. Monitor and evaluate program service delivery model and operational procedures, as well as program expansion/redirection, on an ongoing basis.
6. Respond to related issues within the program in a timely manner using sound judgement.
7. Assist and support staff in crisis intervention and follow-up.
9. Schedule and participate in a rotational on-call for after-hours program emergency response.
10. Other duties, as assigned by your supervisor.
**Agency Responsibilities**
1. To be aware of and adhere to agency policies and procedures found in the Employment Policies & Procedures Manuel.
2. Work within the standards outlined in CCH Employment Policies & Procedures Manuel.
3. Reflect the philosophy of the organization and to follow all policies and procedures.
4. Adhere to provincial and CCH privacy and confidentiality guidelines.
5. To ensure that relevant and accurate information is maintained and disseminated as required such as employee expense sheets, time sheets and time off requests.
6. To accurately adhere to the agency data reporting requirements.
7. To participate on agency committees on a voluntary basis.
8. To participate in agency special events.
9. To participate in organizational committee facilitation.
10. Engage in own supervision in accordance with established procedures. This includes participating in regular appraisals of job performance and completing a yearly goal plan.
11. To engage in ongoing professional development.
**Human Resources**
1. Provide leadership to develop, maintain and enhance individual staff and program team relations and positive communications between CCH and other agencies/organizations in the community.
2. Recommend the selection, promotion, staff compensation changes and dismissal of staff to the Program Director.
3. Responsible for the orientation, ongoing training, supervision, performance, development plans, evaluation and discipline of staff, students, and volunteers according to established policies and procedures.
4. Have full working knowledge of the Collective Agreement with CUPE and manage the program within the requirements of that agreement.
**Administration**
1. Develop and maintain a database to collect information required to generate regular reports and to undertake demographic and statistical analysis in order to meet agency reporting requirements.
2. Ensure time sheets for hourly/relief workers are submitted to the Payroll and Benefits Coordinator, according to the pre-determined schedule.
3. Annually review procedures manual an
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