Program Manager

2 weeks ago

Toronto, Canada Cleo Consulting Full time

**Requisition: RQ00057**

**RQ00057 - Program Manager - Senior**

**Account: Supply Ontario**

**Start Date: 2023-12-11**

**End Date: 2024-12-13**

**Business Days: 263.00**

**Job Title: Program Manager - Senior**

**Office Location: 200 Front St West, Toronto**

**Assignment Type: Hybrid**
**Notes from the Hiring Manager**:

- ** This role will require contractors to come on-site**:

- ** Responsible for the Agency's IT Service Management. Setting up a governance structure for Supply Ontario.**:

- ** Resumes should showcase where they have led ITSM initiatives for a large organization.**:

- ** They need to have Program Management experience, (not Project Management)**:

- ** ITSM certification is preferred**

**Description**

**Key Responsibilities**
- IT Governance Framework: Establish and implement a comprehensive IT governance framework to ensure effective oversight and alignment with business objectives.
- Operational Demand Management: Set up an intake process for efficiently prioritizing and managing the growing operational demands and complexity within the organization.
- ITSM Enhancements: Spearhead enhancements in IT Service Management (ITSM) to optimize service delivery and customer satisfaction.
- Strategic Planning: Develop and execute strategic plans that are closely aligned with the organization's business capabilities and goals.
- CRM Function Establishment: Establish a Customer Relationship Management (CRM) function to enhance client interactions and support.
- IT Performance Benchmarking: Benchmark and effectively communicate IT performance to stakeholders at various levels.
- IT Performance Monitoring & Analytics: Implement robust IT performance monitoring and analytics systems to ensure continuous improvement.
- Operational Support & Leadership: Provide program management leadership, particularly in large scale, high profile, and high-risk initiatives that may span multiple jurisdictions or the entire enterprise.
- Accountability & Lifecycle Management: Ensure centralized accountability for the program's diverse projects, overseeing their full life cycle from inception to closure, including any necessary transition to operations.
- Cost-Effective Program Delivery: Ensure that programs are delivered cost-effectively and in compliance with the organization's methodologies, standards, and frameworks.

**General Skills**
- Program Strategy Leadership: Demonstrated experience in leading and overseeing program strategy development from inception through to project close-out.
- Executive Expectation Management: Ability to understand and articulate executive expectations and translate them into program deliverables.
- Team Leadership: Proven experience in directing and leading multidisciplinary project teams, including managing multiple Project Managers.
- Risk and Dependency Management: Skilled in monitoring and managing project risks, schedules, governance, and technical performance.
- Innovative Planning: Ability to use significant innovation in planning, analysis, and execution of tasks.
- Stakeholder Engagement: Expertise in directing stakeholder consultation, facilitation, and consensus building.
- Change Management: Experience in leading strategies to overcome resistance to change and capitalize on supportive forces.

**Desirable Skills**
- Budget Development: Experience in developing complex budgets based on multiple funding sources and cross-organizational dependencies.
- Risk Analysis: Proficient in analyzing program and organizational environments to identify potential risks and issues, and articulating these to senior executives.
- Communication and Relationship Building: Skilled in supervising the development and communication of program-related updates through various channels, including media relations and social media.
- Continuous Improvement: A proactive approach to contribute to improvements in life cycle management based on lessons learned and past experiences.

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