Manager, Service Delivery

2 weeks ago

Montréal, Canada TTEC Full time

Manager, Service Delivery

**Service Delivery Manager**

At TTEC, we're all about the Human Experience. Elevated. As a **Service Delivery Manager in Montreal, Quebec **you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

**What You'll be Doing**
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.

You'll report to the Director of Operations. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

**Compensation and Benefits**

The anticipated starting salary range for individuals expressing interest in this position is $54 000 - 58 000 CAD

**During a Typical Day, You'll**
- Improve the key success metrics associated with goals. These include:

- Customer Satisfaction Score
- Service Level Goals
- Quality Goals
- Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
- Bring your time management and organizational skills to manage multiple, complex, on-going tasks and projects while monitoring absence and attendance of your team

**What You Bring to the Role**
- Minimum 1 year call center or equivalent work experience
- Continuously promote a performance-driven culture and always work towards reaching for amazing
- Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
- Consistently mentor and inspire others
- Customer focused mindset
- Understanding, interpreting, and manipulating data for reporting

**What You Can Expect**
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

**TTEC** is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.

**Primary Location**: : CA-Quebec-Montreal
** Job**: : Operations / Business Support

JSGYM-TE

  • Delivery Driver

    3 weeks ago

    Montréal, Canada KH Parcel Delivery Service Full time

    KH service de livraison de colis est une entreprise en pleine croissance à Montreal, Si vous êtes une personne travailleuse et que vous recherchez une excellente rémunération dans un environnement au rythme rapide, vous êtes assuré de trouver votre entreprise ici. Vous devez avoir un rythme rapide et être un apprenant rapide. Incontournables: -...

  • IT Service Delivery Manager

    2 weeks ago

    Montréal, Canada Airports Council International Full time

    **About ACI** Airports Council International (ACI) is the global trade representative of the world’s airports. Established in 1991, ACI represents and advocates airports’ interests with governments and international organizations such as ICAO, develops standards, policies, and recommended practices for airports, and provides information and training...

  • Service Delivery Manager

    7 days ago

    Montréal, Canada SITA Full time

    **Overview**: Reporting to the Manager, Service Management, the Service Delivery Manager role is the key interface between SITA FOR AIRCRAFT internal Business contacts and the Technology organization, contributing to the overall delivery of software and services to ensure a world class customer experience. The role will manage and maintain a consistent level...

  • Service Delivery Manager

    1 week ago

    Montréal, Canada Esolutions Full time

    Job Overview: Service delivery Manger with proficiency in both French and English language communication.Should also have hands-on expertise in AS400 or C++ **Job Types**: Full-time, Part-time Pay: $80,000.00-$95,000.00 per year **Benefits**: - Dental care - Flexible schedule - Paid time off - Vision care **Experience**: - Service Delivery Manager: 10...

  • Service Delivery Manager

    4 weeks ago

    Montréal, Canada Ubisoft Full time

    Company Description Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow...

  • IT Service Delivery Manager

    1 week ago

    Montréal, QC, Canada Dzaani Inc. Full time

    **Job Title**: Service Delivery Manager (Managed Services) **Key Responsibilities**: - **Client Relationship Management**: - Serve as the primary point of contact for clients, fostering strong and collaborative relationships. - Schedule and lead weekly, monthly, and quarterly client review meetings. - Address client concerns promptly and effectively,...

  • Service Delivery Manager

    2 weeks ago

    Montréal, Canada New Era Technology Full time

    New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide. We are looking for team members...

  • Oracle Service Delivery Manager, Managed Services

    2 weeks ago

    Montréal, Canada Alithya Full time

    Montreal Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team. **Take your ambitions to the next level**: Alithya’s Oracle Practice has a separate dedicated team for providing post-go-live support...

  • Service Delivery Management

    2 weeks ago

    Montréal, Canada Atlantis IT group Full time

    **Service Delivery Management** **Montreal, QC(Onsite)** **Long Term** **Responsibilities**: Overall 9-15 years of experience with 7 to 10 years of experience in in medium to large IT infra structure Should have a Project Manager in at least 1 projects of any IT IS project implementation Good knowledge of Infra projects and its life cycle Experience of...

  • Delivery Manager

    1 week ago

    Montréal, Canada Rogers Communications Full time

    Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built...

  • Delivery Manager

    1 week ago

    Montréal, Canada Rogers Communications Full time

    We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of...

  • Parts Delivery Driver

    2 weeks ago

    Montréal, Canada Fleet Brake Parts & Service Ltd. Full time

    **Fleet Brake Parts and Service** is one of North America’s fastest-growing and largest independent distributors and marketers of heavy-duty parts and services. We have 14 locations spread from British Columbia to the Atlantic and have a proven track record. Our organization is powered by effective leadership, progressive strategies, and industry-leading...

  • Service Delivery Manager

    2 weeks ago

    Montréal, Canada amaris Full time

    Job description Nous recherchons des consultants dynamiques pour renforcer notre équipe en Systèmes d'Information & Digital à Montréal. Votre expérience, vos connaissances et votre engagement nous aideront à relever les défis de nos clients. Vous soutiendrez différents projets grâce à votre expertise en tant que Service Delivery Manager. **Vos...

  • Service Delivery Manager

    2 weeks ago

    Montréal, Canada Amaris Consulting Full time

    **Who are we?**: **Amaris Consulting** est une société indépendante de conseil et de technologies au service des entreprises. Avec plus de 1000 clients dans le monde, nous déployons des solutions pour les plus grands projets depuis plus d'une décennie - tout ceci est rendu possible par une équipe internationale de 7 500 talents répartis sur les 5...

  • Service Delivery Manager, Production Support

    2 weeks ago

    Montréal, Canada Equisoft Full time

    **Service Delivery Manager, Production Support** Equisoft, a leading global provider of digital business solutions for the insurance and wealth industries, is actively seeking new talent! The Service Delivery Manager, under the supervision of the Senior Director, Production Support, oversees several key functions within the Production Support and Operation...

  • IT Service Delivery Manager

    2 weeks ago

    Montréal, Canada Q1 Technologies Full time

    Service delivery Manger with proficiency in both French and English language communication. Should also have hands-on expertise in AS400 or C++ **Job Types**: Full-time, Permanent Pay: Up to $135,000.00 per year **Benefits**: - Dental care - Disability insurance - Employee assistance program - Extended health care - Life insurance - Paid time off -...

  • Delivery Service Specialist

    2 weeks ago

    Montréal, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square...

  • E-commerce Service Delivery Manager

    1 week ago

    Montréal, Canada Diff Full time

    Company Description As an E-Commerce Service Delivery Manager, you will oversee the delivery of our E-Commerce Storefronts through the lens of the E-Commerce Project Management team, providing coaching, mentorship, leadership and support. Working in a dynamic and ever-changing environment with a diverse group of clients, being adaptable, nimble, customer...

  • Manager, IT Delivery

    2 weeks ago

    Montréal, Canada UAP Inc. Full time

    Company Description **Why did the PowerPoint cross the road? To get to the other slide.** Join an Information technology team that doesn’t take itself too seriously, that has a can-do attitude and a variety of expertise. At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians **moving...

  • Technical Delivery Manager

    2 weeks ago

    Montréal, Canada Synechron Canada Inc. Full time

    As a Montreal-based client facing delivery manager, your primary responsibility will be to ensure the successful delivery of projects and services to clients. Your role will involve managing client relationships, understanding their needs and requirements, and effectively communicating with both internal teams and external stakeholders. Here is a general job...