IT Service Delivery Manager

4 days ago


Montréal QC, Canada Dzaani Inc. Full time

**Job Title**: Service Delivery Manager (Managed Services)

**Key Responsibilities**:

- **Client Relationship Management**:

- Serve as the primary point of contact for clients, fostering strong and collaborative relationships.
- Schedule and lead weekly, monthly, and quarterly client review meetings.
- Address client concerns promptly and effectively, ensuring resolution of escalated issues.
- Provide regular updates on service performance, project status, and ongoing improvements.
- **Service Delivery Oversight**:

- Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Collaborate with the Service Desk and NOC teams to ensure efficient operations and high-quality service delivery.
- Drive continuous improvement in service delivery processes and client satisfaction.
- **Team Management**:

- Conduct regular performance reviews with Service Desk and NOC team members.
- Facilitate training and development opportunities to enhance team capabilities.
- Promote a culture of accountability, collaboration, and excellence within the teams.
- **Escalation Management**:

- Act as the escalation point for critical client issues, ensuring timely resolution.
- Collaborate with internal teams to address and resolve complex technical problems.
- **Business Development**:

- Identify opportunities for upselling and cross-selling managed services to existing clients.
- Work with sales and account management teams to present solutions and close new opportunities.

**Qualifications**:

- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- Minimum of 5 years of experience in service delivery management or a similar role.
- Strong knowledge of Service Desk and NOC operations.
- Proven track record of managing client relationships and ensuring client satisfaction.
- Exceptional leadership and team management skills.
- Excellent communication, negotiation, and presentation abilities.
- Familiarity with ITIL practices and certification (preferred).
- Strong analytical and problem-solving skills.

**Preferred Skills**:

- Experience in upselling/cross-selling within managed services.
- Proficiency with service management tools (e.g., Jira, ServiceNow).
- Understanding of network infrastructure and monitoring tools.

**Why Join Us?**
- Be part of an innovative and growing Managed Services organization.
- Opportunity to make a significant impact on client success and team performance.
- Competitive salary and benefits package.
- Collaborative and dynamic work environment.

**About Us.**

Dalos is a leading Unified Asset Intelligence Platform, revolutionizing the way businesses manage their connected devices and assets. Our platform empowers organizations with real-time monitoring, support, and troubleshooting. With a 24/7 professional staff dedicated to ensuring operational excellence, we provide unparalleled visibility and management of your asset environment.

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Application question(s):

- How many years of experience in service delivery management do you have?

**Experience**:

- IT infrastructure: 3 years (preferred)

Licence/Certification:

- ITIL Certification (preferred)

**Location**:

- Montréal, QC (preferred)

Work Location: Remote


  • Delivery Driver

    1 month ago


    Montréal, QC, Canada KH Parcel Delivery Service Full time

    KH service de livraison de colis est une entreprise en pleine croissance à Montreal, Si vous êtes une personne travailleuse et que vous recherchez une excellente rémunération dans un environnement au rythme rapide, vous êtes assuré de trouver votre entreprise ici. Vous devez avoir un rythme rapide et être un apprenant rapide. Incontournables: -...

  • Delivery Driver

    6 months ago


    Montréal, Canada KH Parcel Delivery Service Full time

    KH service de livraison de colis est une entreprise en pleine croissance à Montreal, Si vous êtes une personne travailleuse et que vous recherchez une excellente rémunération dans un environnement au rythme rapide, vous êtes assuré de trouver votre entreprise ici. Vous devez avoir un rythme rapide et être un apprenant rapide. Incontournables: -...


  • Montréal, QC, Canada GardaWorld Full time

    Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons. As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives...

  • Prestation de Services

    3 months ago


    Montréal, QC, Canada Ericsson Full time

    **Join our Team**: **Notre opportunité passionnante!** Nous recherchons actuellement un responsable de prestation de services chargé d’assurer la livraison correcte et pertinence des services d’assistance à nos clients. À ce poste, vous serez chargé des résultats financiers et des performances commerciales des services d’assistance client...


  • Montréal, Canada Avanade Full time

    Job Description As a Service Delivery Manager, you are responsible for managing the day-to-day activities of the service delivery team and the overall performance and growth of your assigned portfolio. You will have the opportunity to work with multi-disciplinary global teams (Capabilities/Service offering sales and technology lead) to define and implement...


  • Montréal, QC, Canada KPMG Full time

    Overview: At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service? Our Transformation Delivery services team in...


  • Montréal, QC, Canada Canadian Air Transport Security Authority Full time

    The Canadian Air Transport Security Authority (CATSA) has 1 (one) exciting fixed-term opportunity up to August 12, 2026 within the Operations branch at the Montréal-Trudeau International Airport (YUL). This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence...


  • Montréal, Canada Esolutions Full time

    Job Overview: Service delivery Manger with proficiency in both French and English language communication.Should also have hands-on expertise in AS400 or C++ **Job Types**: Full-time, Part-time Pay: $80,000.00-$95,000.00 per year **Benefits**: - Dental care - Flexible schedule - Paid time off - Vision care **Experience**: - Service Delivery Manager: 10...


  • Montréal, Canada SITA Full time

    **Overview**: Reporting to the Manager, Service Management, the Service Delivery Manager role is the key interface between SITA FOR AIRCRAFT internal Business contacts and the Technology organization, contributing to the overall delivery of software and services to ensure a world class customer experience. The role will manage and maintain a consistent level...


  • Montréal, QC, Canada Dealer Inspire Full time

    **Be essential at Cars Commerce Canada**: No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it's built into the very fabric of our shared values. We like to say we **Rise Together **- putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the...


  • Montréal, QC, Canada Equisoft Full time

    **Delivery Manager, Product Development** **What is Equisoft?** Equisoft is a global provider of advanced insurance and investment digital solutions, recognized as a valued partner by over 250 of the world’s leading financial institutions. We offer a complete ecosystem of end-to-end and scalable solutions that help our clients tackle any challenge in this...


  • Montréal, Canada GardaWorld Full time

    Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons. As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives...

  • Delivery Manager

    1 month ago


    Montréal, QC, Canada Backbase Full time

    **The job in short** As a Delivery Director, you play an integral role in driving the overall regional delivery strategy for your Hub. In conjunction with our RVP Customer Success, RVP Technology, and RVP Sales you are responsible for a subset of strategic customers and for setting them up for success. You are also expected to create a culture of excellence...

  • Project Manager

    3 months ago


    Montréal, QC, Canada Atlantis IT group Full time

    **Job Title: Project Manager (Bilingual)** **Location: Montreal, QC** **Duration: Long Term Contract** - Communicate and coordinate with Project technical team, Business users, Application Delivery, vendors and sponsors - **Must be bilingual French / English.**: - **Must speak and write fluent in both languages.**: - Work collaboratively with the technical...


  • Montréal, QC, Canada Software International Full time

    **Software International (SI)** supplies technical talent to a variety of Fortune 100/500/1000 and other companies in Canada/US. We currently have a role as a Bilingual Sales Representative IT Service Delivery (ENG-FRN) with our global infrastructure IT consulting client at their Montreal, QC location. This role does require someone bilingual in both ENG and...


  • Montréal, Canada Esolutions Full time

    Role - SDM bilingual (French & English) Location - Montreal, QC Duration - Full Time Job Description-: **Note - French Language Mandatory** Service delivery Manager with proficiency in both French and English language communication.Should also have hands-on expertise in AS400 or C++ **Job Types**: Full-time, Fixed term contract Pay: $85,000.00-$95,000.00...


  • Montréal, QC, Canada Software International Full time

    **Software International (SI)** supplies technical talent to a variety of Fortune 100/500/1000 and other companies in Canada/US. We currently have a role as a Bilingual Sales Representative IT Service Delivery (ENG-FRN) with our global infrastructure IT consulting client at their Montreal, QC location. This role does require someone bilingual in both ENG and...

  • Delivery Manager

    6 months ago


    Montréal, Canada Rogers Communications Full time

    We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of...


  • Montréal, Canada Fuel It Refuelling Inc. Full time

    **Company description** Fuel It Refuelling is committed to innovating and changing the way we consume fuel. We hope you enjoy using our service and we will continue to find ways to make fuel more accessible and cheaper. **Job description** **Overall responsibility** Responsible for the safe and timely delivery of products to our customers....

  • Delivery Driver

    2 months ago


    Montréal, QC, Canada Miette Boulangerie Full time

    **Job Overview** We are seeking a reliable and motivated Delivery Driver to join our team and be responsible for transporting goods to various locations while ensuring timely and safe delivery. This role requires a strong commitment to customer service, attention to detail, and the ability to navigate efficiently through different routes. **Must speak...