Field Service Technician
4 days ago
Recent demand has created a for qualified individuals, based in Montreal, Quebec. The work is interesting and challenging, and you will be part of a dynamic team that is experienced, energetic and highly motivated in a friendly and inclusive environment.
You will be responsible for multiple clients in Quebec as well as some clients in other parts of Canada and the USA. International travel is also possible.
If you’re looking for a great place to grow and an opportunity to make your mark with leading-edge innovations, this is the career for you
**The Role**
As a Service Technician, you will represent Papertech as the on-site expert. You will work with a small team or individually to conduct the installation, servicing, troubleshooting and repair of camera vision systems for production lines. Your goal is to optimize the efficiency of the systems within the facilities and make recommendations on system improvements.
You must be adaptable to dynamic work schedules and flexible shifts. You will also be required to travel to mill sites within Canada and throughout the USA. Occasional international travel may also be required. Trips range from 2 days to 2 weeks.
**Responsibilities**:
- Provide customer service and support during field visits and tie workflow to schedules to ensure a mix of equipment optimization and customer education
- On-site installation, maintenance, repair, and optimization of equipment.
- Calibration of Papertech’s software suite to match customer’s needs
- Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports
- Collaborate with the technical team and share information across the organization to build positive relationships with clients and coworkers
- Satisfy customer needs by making appropriate recommendations of current hardware and recommend available technology to improve the customer’s process
- Create timely and professional reports for customers
- Comply with all safety requirements
- Perform other related duties as assigned or associated with the responsibility
**Requirements**:
- Must speak French and English, with exemplary command of English, both written and verbal
- Detail-oriented and able to read instructions represented in manuals, drawings, schematics and follow them with precisio
- High-level ability to test, troubleshoot, service, and repair low voltage equipment
- Hands-on problem-solving and troubleshooting skills is **essential**:
- Strong working knowledge of Windows operating systems and photography, CCD cameras, and machine vision
- Be able to read, interpret and follow electrical and mechanical diagrams.
- Superb customer service, communication, and self-management skills with and high standards of excellenc
- Must be able to stand and walk for up to 12 hours and capable of working in high temperature and humidity environments
- Must be able to be on-call 24 hours a day, with good organizational skills
- Must be able to troubleshoot Microsoft Windows related runnability and networking issue
The Papertech culture requires each member to align with the following commitments and philosophies.
**COMMITMENTS: Intention Zones**
Delivering friend and helpful service that always finds a way forward.
Generating value through mutually beneficial relationships.
Continually developing innovative and reliable products.
Owning our reputation and honouring our responsibilities.
**PHILOSOPHIES: Alignment Zone**
Effective communication is necessary for steady growth and positive outcomes.
Feeling valued and respected improves well-being and performance.
Being accountable builds trust.
Attention to detail facilitates successful solutions.
Small actions make a big difference.
Efficient progress is supported by processes.
**Salary**: $55,000.00-$65,000.00 per year
**Job Types**: Full-time, Permanent
**Salary**: From $55,000.00 per year
Additional pay:
- Overtime pay
**Benefits**:
- Dental care
- Extended health care
- Flextime
- Tuition reimbursement
Schedule:
- 12 hour shift
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
Papertech follows all local guidelines and regulations for Covid wherever our employees are working. Service Technicians are required to follow all company policies and procedures when performing service work for customers.
Ability to commute/relocate:
- Montréal, QC: reliably commute or plan to relocate before starting work (required)
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