Field Service Technician

4 days ago


Montréal, Canada TEK Group Full time

The primary job of a Field Project Tech is to provide project and IMAC services to external customers, and ensure the project(s) are doing correctly, efficiently, on schedule and on-time (within the established time
- to -task established by project).
The position of the Field Project Tech may include the use of ladders and lifts to complete project and IMAC Tasks. This is not a “travelling team”, however infrequent travel out geography and overnight stays may be required as projects and schedules dictate. Estimated time is 3-5 days per month as needed.
Secondarily, when not engaged in project/IMAC work, this position will include assisting the CFS organization with break/fix SLA based services, and third (time permitting) assisting FOC(Field Operation Center) with the remote triage of client equipment.
They ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner.
As a Level 2 Technician, they may serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes.
Their work may be more technical in nature and could include more complex tasks, such as performing data transfers or building images. They may also determine the most cost-effective repair/ resolution to minimize customer downtime.

**Primary Responsibility**:
Sound understanding of customer Project, IMAC, support, operations, and processes.
Able to follow project instructions, communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
Demonstrated capability to achieve results accurately, on-time and meet or exceed Time-To-Task for project in a fast-paced, client-driven environment.
Follow-up with project team/coordinators and end users to provide status updates as per guidelines and objectives of project, IMAC and break/fix services
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required.

**Education & Experience**:
Associate’s (or equivalent) degree in Computer Science or Information
Technology from a technical school
Computer Science, Information Tech, or other related fields
1- 3 years

**Type of Experience**:
Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Experience with multi-platform Windows O/S required
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Demonstrated capability to achieve results in a fast-paced, client-driven environment

**Special Certifications**:
CompTIA A+ Certification is plus

**Language Skills**:
Written and Oral English
French (Quebec)

**Job Type**: Permanent

**Salary**: $21.00-$23.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- Desktop support: 1 year (preferred)
- Computer hardware: 1 year (preferred)
- Data center: 1 year (preferred)
- Network installation: 1 year (preferred)
- Software troubleshooting: 1 year (preferred)
- MacOS: 1 year (preferred)

**Language**:

- French (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

**Speak with the employer**
+91 9347843649



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