Co-op Program Coordinator

2 weeks ago

Ottawa, Canada University of Ottawa Full time

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong

**Position purpose**:
**Reporting to the Team Lead, Employer and Business Development**:
Manage, liaise with, and grow a base of CO-OP employers by researching and developing CO-OP opportunities with various employers based on the specific needs of CO-OP students and their program of study.

Assess the quality of work terms to ensure relevant and enriching learning experiences are available to CO-OP students.

Act as a uOttawa Ambassador with community partners to promote the image of the University and promote community engagement and social accountability within the University community.

**In this role you will**:
Invite current and potential CO-OP employers to participate in placement processes. Guide first-time-posts at every step of the recruitment process. Assess the quality and suitability of employer job postings with regards to students having a relevant learning experience.
Analyse and follow up on evaluations from the various placements and propose/implement ways to improve programs. Act as a resource person to employers to ensure retention and success.
Understand the needs of employers and help transform them into CO-OP contacts. Keep current on course curriculums and develop a thorough knowledge of relevant academic disciplines.
Maintain and grow an active portfolio of current employers by cross-selling other programs of study and providing prompt and efficient customer service by implementing communication strategies to keep employers engaged in the CO-OP process and active in their hiring of CO-OP students.
Plan, schedule and execute CO-OP student mid-term evaluations within the timeframe provided while gathering intel on trends within those accounts.

**What you will bring**:
Knowledge of business development and account management principles normally acquired through an undergraduate university degree in a related discipline or an equivalent combination of education and work experience.
5 years of demonstrated experience in a similar role
Ability to work effectively under pressure in an environment where tasks are numerous, and time is limited.
Experience organizing and prioritizing work with tight deadlines and busy schedules.
Related Work Integrated Learning / CO-OP or marketing experience preferred.
Excellent interpersonal skills, enthusiastic, proactive, and motivated in following up with employers.
Experience using Customer Relation Management (CRM) tools for account management and business development.
Excellent customer service skills.
Ability to be thorough, accurate, and have a high level of attention to detail.
Superior communications skills. Ease at public speaking and ability to present in both official languages

Bilingualism - French and English (spoken and written)

**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.

**Initiative**: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

**Client Service Orientation**: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

**Teamwork and Cooperation**: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour

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