End User Support
1 week ago
12-15 Years End user experience required.
- Overall experience of around 15+ years in managing large teams across borders
- Experience working for managing complex IT setup of organization with 10+ branches
- Proficiency in French Language is an asset and will have added benefit for this role
- End user Windows platform (Win10 & Win11)
- Familiar with MS products such as SCCM & MS Intune
- Experience in working with Mobile Device Management (WorkspaceOne, MobileIron, Intune)
- DLP, AV, WSUS, Patch management, VPN, VDI technology
- Patch management, ITSM tools, Microsoft Exchange, O356, MS teams, Azure AD, Proxy, etc.
- Wi-Fi, LAN, WAN, VLAN, DNS, DHCP, SSL, etc.
Roles & Responsibilities:
- Providing End User Services for customer’s end users
- Lead team of both Internal TCS and outsourced support engineers to ensure all IT service support is managed seamless without any escalation as per SLA
- Provide single point interface for setting up complete end user support strategy and coordinate with End user support partner(s)
- Single point interface from IT side to identify any end user operational failure that may happen because of IT service failure
- Set and measure service SLA
- Vendor and contract Management
- Launch new end user IT support initiatives both within TCS and customer environment
- Interface with back-end Teams to provide timely solutions for new requirements
- Provide data driven analysis to management about key improvement and opportunity area
- Drive end point compliance and interface for all internal and external audit
- Drive new tool adoptions by launching new campaign and coordinate with user functions
- Inventory management, incident management, change management & problem management
- Prevent IT Service SLA breach, in case of breach of SLA ensure vendor and contract management
- Setup preventive maintenance and alert mechanism to avoid any operational failure
- Lead and manage internal teams across multiple area of support under End User Services
- Lead extended vendor support team
- Coordinate with SME to provide technical expertise for complex end user issues
- Lead cross functional team for supporting any end user facing project/progra
**Job Types**: Full-time, Permanent
**Salary**: $60,000.00-$70,000.00 per year
Ability to commute/relocate:
- Montréal, QC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- IT support: 1 year (preferred)
- End user Support: 10 years (preferred)
- Windows platform (Win10 & Win11): 7 years (preferred)
- SCCM: 7 years (preferred)
- Patch management: 5 years (preferred)
**Language**:
- French (preferred)
Licence/Certification:
- CompTIA A+ (preferred)
-
Mid Market End User Representative
3 days ago
Montréal, Canada Techtronic Industries Canada, Inc. Full timeAt TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: POSITION TITLE: JSS Mid Market End User Representative REPORTS TO: District Manager DEPARTMENT: Jobsite Solutions LOCATION: Montreal, QC - 2 positions available LEVEL: L3 TTI is a world-class leader in design, manufacturing, and marketing of...
-
User Research Analyst
6 days ago
Montréal, Canada Ubisoft Full time**Job Description**: At Ubisoft Montreal’s User Research Lab, we contribute to creating the best experiences by putting our customers - their behaviours, motivations, and more - at the centre of the design process. Working hand in hand with production teams, we deliver in-depth user insights to guide decision-making, combining state-of-the-art qualitative...
-
Desktop Support
1 day ago
Montréal, Canada EHUB GLOBAL Full time**Role: Desktop Support** **Location: Montreal QC ( Onsite - Hybrid)** **JD**: **Experience: 4 to 6 years** A leading provider of platforms; digital innovation; artificial Intelligence and end-to-end IT services and solutions for Global 1000 companies. We are transforming corporations through deep domain expertise; knowledge-based ML platforms; as well as...
-
Desktop Support Technician
1 day ago
Montréal, Canada EHUB GLOBAL Full time**Role: Desktop Support** **Location: Montreal QC ( Onsite - Hybrid)** **JD**: **Experience: 4 to 6 years** A leading provider of platforms; digital innovation; artificial Intelligence and end-to-end IT services and solutions for Global 1000 companies. We are transforming corporations through deep domain expertise; knowledge-based ML platforms; as well as...
-
IT Technical Support Specialist
1 week ago
Montréal, Canada TEK Group Full timeResponsible for supervising the manufacturing and installation of computer or computer-related equipment and components. **Major Job Duties**: - Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals. - Ability to setup, configure and add all hardware. Assist Corporate Desk Side Support technicians with...
-
IT Support Specialist
1 week ago
Montréal, Canada High Point GPS Full timeThe role of the Senior IT Support Technician is responsible for resolving technical support issues, software and hardware implementation, and network operation. The role will report to the Manager of IT Operations and work with all members of the Support team as well as other departments within the business. Duties & Responsibilities: Working as a member of...
-
IT Technical Support Analyst
6 days ago
Montréal, Canada TEK Group Full timeResponsible for supervising the manufacturing and installation of computer or computer-related equipment and components. **Major Job Duties**: - Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. - Assist Corporate Desk Side Support technicians with...
-
Bilingual Technical Support Specialist
1 week ago
Montréal, Canada BFG Enterprise Services Full time**Bilingual Technical Support Specialist** **Role**: Responsible for providing second level technical assistance within an assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a technical...
-
Desktop Support
2 weeks ago
Montréal, Canada Atlantis IT group Full time**Role: Desktop Support** **Location: Montreal, QC** **Duration - Long Term** **Role and Responsibilities** Install and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform onsite updates, configuration changes, or software installations and security patches Perform bulk MACDs Provide technical support and...
-
Desktop Support
3 days ago
Montréal, Canada Atlantis IT group Full time**Role: Desktop Support - French** **Location: Montreal, QC** **Duration - Long Term** **Role and Responsibilities** Install and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform onsite updates, configuration changes, or software installations and security patches Perform bulk MACDs Provide technical...
-
Tech Support Analyst Ii
4 days ago
Montréal, Canada TekWisen Software Pvt. Ltd Full timeResponsible for supervising the manufacturing and installation of computer or computer-related equipment and components. **Major Job Duties**: - Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. - Assist Corporate Desk Side Support technicians with...
-
Desktop Support
2 days ago
Montréal, Canada Atlantis IT group Full time**Role: Desktop Support - ONSITE** **Location: Montreal, QC - FRENCH** **Location: Toronto,ON** **Duration - Long Term** **Role and Responsibilities** Install and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform onsite updates, configuration changes, or software installations and security patches...
-
Desktop Support
2 weeks ago
Montréal, Canada Atlantis IT group Full time**Role: Desktop Support** **Location: Montreal, QC** **Duration - Long Term** **Role and Responsibilities** Install and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform onsite updates, configuration changes, or software installations and security patches Perform bulk MACDs Provide technical support and...
-
IT Support
7 days ago
Montréal, Canada Prysmian Group Full timePrysmian is the world leader in the energy and telecom cable systems industry. Each year, Prysmian manufacturers **thousands of miles of underground and submarine cables** and **systems for power transmission and distribution**, as well as **medium-low voltage cables** for the construction and infrastructure sectors. We also produce a comprehensive range of...
-
Tech Support Analyst
4 days ago
Montréal, Canada TekWisen Software Pvt. Ltd Full time**Position: Tech Support Analyst II** **Location: Montreal, Quebec H1G 3J5** **Duration: 4 Months** **Job Type: Contract** **Work Type: Hybrid** **Language: Bilingual** - Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. **Major Job Duties**: - Test and image desktops and laptops....
-
Training and Support Specialist
1 week ago
Montréal, Canada High Point GPS Full timeThe role of the Senior IT Support Technician is responsible for resolving technical support issues, software and hardware implementation, and network operation. The role will report to the Manager of IT Operations and work with all members of the Support team as well as other departments within the business. Duties & Responsibilities: Working as a member of...
-
Technical Support Analyst
1 day ago
Montréal, Canada Richter Full time**Technical support Analuyst (Montreal)** Richter is a Business | Family Office that provides strategic advice on business matters and on families’ financial and personal objectives across generations. With close to 100 years of experience advising at the intersection of family and business, Richter has developed an integrated approach to help business...
-
Bilingual Service Desk Support Technician
1 week ago
Montréal, Canada Asset Inventories Inc. Full time**Asset Inventories** is hiring for a **Service Desk Support Technician**, whose primary responsibility is to respond to incoming requests via phone, live chat, or walk-in. Who can quickly diagnose and resolve end-user problems. **Responsibilities**: - Provides technical support to end-user in America region via phone, live chat, or in-person. - Provides...
-
Technicien Support Informatique
1 week ago
Montréal, Canada NTT Data Services Full timeNous sommes à la recherche d’un **technicien support informatique** pour notre équipe à **Montréal, au Québec**. **Responsabilités**: - Apporter de l’aide sur place pour résoudre les problèmes technologiques et assurer le transfert de connaissances aux utilisateurs finaux sur une variété de questions liées à l’informatique. - Effectuer...
-
Desktop Support Specialist
3 days ago
Montréal, Canada Anone Inc. Full timeWe are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give...