Web Merchandising and Customer Care Specialist

1 week ago


SaintLaurent, Canada Nasri International Full time

Everyday Sunday is a Canadian-born swimwear and leisurewear brand who dreams of bringing soul-soothing comfort and uplifting confidence to all its customers.

When it comes to swimwear, we know the search for a piece as intimate as a bathing suit can be an overwhelming one, which is why making this experience positive for our customers is essential. We’ve already helped a lot of women feel great about wearing a swimsuit, something that should be so fun but that creates the opposite effect for so many.

At Everyday Sunday, success means allowing our community to feel good in their own skin and fully enjoy life’s precious moments.

**Who we’re looking for**:
We are looking for a fashion lover who can contribute to building an iconic journey for our online customers. Enthusiasm, helpfulness, kindness, and generosity are mostly welcomed

**More than just an amazing job opportunity, here’s some benefits to joining the team**:

- 50% off all products
- Group insurance program
- Retirement savings plan
- Hybrid work environment - remote work
- Personal and sick days
- Growth opportunities
- Referral bonus

**Your main web merchandising responsibilities would be**:

- Update products, collections, homepage, and navigation menu in Shopify’s back-end
- Run visual merchandising tests and user experience tests to increase conversion
- Partner with director and web development team to implement and test new features
- Track and manage potential errors on the web platform.

**Your main customer care responsibilities would be**:

- Delight customers throughout their journey with the brand
- Provide constructive customer feedback to the product development team.
- Assist customers with order modifications when needed.
- Assist customers with lost packages while investigating with shipping carriers.
- Partner with director to provide personalized offers when needed.
- Maintain a response time below 24h and resolution time below 72h for all issues
- Increase the online sales of the products through positive and affirming customer care.

**Requirements**:
*Mandatory: Bilingual French and English (written and spoken for both)

Experience with Shopify’s back-end in order to be able to perform data entry and new products online display.

Passionate about fashion and previous experience in the fashion industry would be a major plus.

1 to 3 years of customer service experience

Great communication skills

Experience in online merchandising and communication with clients through web platforms.

**We thank you in advance for your interest in a Career with Nasri**

Type d'emploi : Temps plein, Permanent

Salaire : 14,25$ à 21,25$ par heure

Avantages:

- Assurance Dentaire
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Congés de Vacances et Compensatoires
- Horaires flexibles
- Stationnement sur place
- Travail à domicile

Horaires de travail:

- Du Lundi au Vendredi

Lieu du poste : Télétravail hybride à Saint-Laurent, QC



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