Manager - Language Programs

4 months ago


Mississauga, Canada Indus Community Services Full time

**Job Position: Manager - Language Programs**
**Department: Newcomers Services**
**Status: Full-Time - 35 hours per week**
**Location: Mississauga & Brampton**
**Compensation: $74,984.00 per annum plus group health and RRSP benefits**

Indus Community Services is an accredited, not-for-profit community benefit organization that has served local communities for over three decades. We are a registered charity, supported by our donors and by all three levels of government. Through our professional staff, we are a leader in the provision of culturally responsive services to newcomers, families, women & seniors.

**Vision**: To be leaders in building strong and inclusive communities.
**Mission**: We are a community benefit organization focused on building resilient and healthy communities by offering person-centered, anti-oppressive programs and services.

**Position Summary**:
In conjunction with the Director, the incumbent is responsible for the overall management of the Language Program at an assigned Indus site. The incumbent is also responsible for planning, implementation and delivery of high-quality client programs and ensuring all processes are performed in a timely and efficient manner to provide a professional level of service. Responsibilities relate to program supervision, coordination of activities of a multidisciplinary team including liaising with program and agency partners, program planning, quality management and program standards, equipment/supplies/ environment management, committee participation, as well as communication internally and externally.

**Responsibilities and Duties: (but not limited to)**
- **Language Instruction to Newcomers to Canada (LINC) & Care for Newcomer Children (CNC) Program **_
- Manage the day-to-day operations of the program including the ongoing leadership, supervision and coaching and performance management of LINC, CNC, administrative staff, placement student, and volunteers.
- Monitor LINC Teachers to ensure effective implementation and adherence to LINC Curriculum Guidelines based on the Canadian Language Benchmarks (CLBs). Conduct classroom observations to evaluate the delivery of teaching methodologies to ensure curriculum requirements are achieved and program standards are met.
- Liaise with LINC Teachers to ensure smooth transition of student from one level to the next.
- Monitor CNC staff to ensure effective implementation and adherence to the CNC program requirements and in compliance for Childminding Monitoring Advisory & Support (CMAS) monitoring visits.
- Consult with Lead CNC staff regarding the development of the program, ensuring a skill building, child-centric program for children enrolled in the childminding program.
- Monitor classroom enrollment and daily attendance to meet funder’s requirement.
- Compile statistical reports and documentation as required by funders and the organization; facilitate or organize planning and evaluation initiatives for the program.
- Accountable for the management of assigned databases such as Caseworks, iCARE, Harts and other databases integral to Indus’ operations/financials, including staff training, ensuring data accuracy, running reports, and maintaining the overall integrity of all operational and/or financial data.
- **In conjunction with the Director**:_
- Train, supervise and evaluate program staff.
- Develop and implement individual staff performance, development, training and performance improvement plans.
- Recommend new and/or revise policies or program administrative directives as necessary and ensure all organizational and program policies/procedures are followed by staff.
- Develop annual work plans and review, monitor, evaluate and enrich programs to ensure high quality service that meets/exceeds contractual obligations and is supported by effective marketing strategies.
- Draft/assist with funding proposals to enhance services and resources including program development, planning, implementation and evaluation.
- Oversee expansion through client-based outreach, including community visits and the development of outreach materials in partnership with the communications department.
- Establish and maintain positive working relationships with partners, funders and other service providers.
- Work collaboratively within Newcomer Services to ensure program objectives are met and service quality is maintained.
- Manage the assigned program budget, cash flow, petty cash, and reimbursement, maintain program resource and inventory list.
- Participate in management team meetings, organizational meetings and external community commitments.
- **Site Management**_
- Responsible for the day-to-day management and operation of assigned site(s).
- Ensure that site performance, operations, information technology, quality and health & safety standards are maintained.
- Conduct, and participate in staff and team meetings, and professional development opportunities as required.
- Assist with facilities related projec



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