Bilingual Customer Support Representative

2 weeks ago


Quebec City, Canada LexisNexis Full time

or outbound service center within consistent service and quality standards. Tasks include providing reference and search assistance, technical troubleshooting and ID/password support. In addition, the position provides intelligence and referrals to Sales regarding upsell opportunities. Completes customer follow up in a timely manner. The position requires frequent contact with other groups (Editorial, Accounting, etc.) to make inquiries, obtain assistance or report problems. Works within company policies and procedures. Must maintain accurate customer records in all of our databases. The position is also responsible for troubleshooting and resolving customer complaints.



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