Logistics Coordinator

5 months ago


Vancouver, Canada Sundays Company Full time

**OVERVIEW**:
Sundays Company is a direct-to-consumer, online-first furniture start-up based out of Vancouver, BC. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us Reporting to the Logistics Supervisor, the Logistics Coordinator is responsible for order entry, inventory tracking, order timing and delay follow ups as well as facilitating returns, exchanges and claims.

You are organized, detail oriented, a strong problem solver, authentic and customer centric.

**DUTIES & RESPONSIBILITIES**:

- Track, coordinate and communicate delivery schedules with customer care and sales teams to support customer inquiries.
- Management of carrier invoices
- Interact with Intermodal/LTL/FTL carriers to quote shipments, track shipments, identify issues, and resolve issues.
- Communicate with sales and customer care teams to improve the delivery of our services.
- Organize and maintain hard copy and electronic documentation supporting order fulfillment, distribution, pricing, and contractual obligations.
- Handling general customer care inquires to support customer satisfaction.
- Process and dispatch orders to align with order ETAs given to customers.

**QUALIFICATIONS & REQUIREMENTS**:

- 2 + years in e-commerce (Logistics or Customer Care)
- Excellent written and verbal communication skills in English
- Highly organized with the ability to prioritize tasks with great attention to detail
- Logistics and/or distribution experience is an asset
- Team player with an upbeat and helpful attitude
- Enjoys the challenge of multi-tasking in a high-pressure environment
- High school diploma required
- Intermediate to advanced computer skills including Microsoft Excel, Outlook and Word, navigating the web, ability to type 50+ wpm
- Schedule flexibility. Must be available to work Monday - Friday 9am - 5pm with the possibility of switching to an evening & weekend schedule if we extend our business hours in the future.

**WHAT WE OFFER**:

- Generous product discounts.
- Comprehensive benefits plan (health, dental, vision).
- Free weekly classes at Ride Cycle Club.
- Kitchen stocked with coffee and tea and fresh fruit.
- Modern, casual, and open office with views of downtown Vancouver and mountains.
- Professional development opportunities.
- Hybrid model of work from home & office (office location is on Glen Drive in East Vancouver).


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