Supervisor, Winter Attractions

3 weeks ago

Blue Mountains, Canada Blue Mountain Resort Full time

Seasonal

**WHAT’S IN IT FOR ME?**
Resort perks:

- Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations
- Pass benefits for your family and discounted lift tickets you can share with your friends;
- Free rentals;
- Staff priced meals & Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

The Supervisor is responsible for assist with the training content and day to day operational support of the summer Recreation Attractions which includes Timber Challenge, Woodlot, Canopy Climb, Wind Rider Triple Zip, Apex Bag Jump and Segway in addition to **Tubing and Skating Guest Services in the winter**. Additionally maintaining a high level of guest and employee experience. They will work in cooperation with departmental Assistant Managers and Team Leaders to ensure that the training content and standard operating procedure are both manageable for staff and are in accordance with the safety and service standard goals of these departments.

Hourly Rate: $20.09

Status: Full Time, Seasonal

**WHAT **WILL I BE DOING?**
- Work alongside staff in all areas of the operation
- Set clear expectations for staff, motivate, coach, & recognize great performance. Implementing new policies and procedures and ensuring compliance; provides staff with the tools that they require to complete the job and/or task expected of them.
- Monitor the delivery of products and ensure quality meets the standards set by the department and the company; Handle customer service shortfalls and service recovery in coordination with the Assistant Manager, Recreation Attractions
- Ensures the accuracy and timeliness of Payroll
- Assist with on-boarding new employees, continues training and evaluating performance; assists with coordinating of staff to include hiring, scheduling, uniforms, rewards & recognitions, performance reviews and corrective coaching.
- Prepare, execute and document a comprehensive training plan for the department. This includes all mandatory training as per the MOL; Coordination of accident/incident procedures along with documentation
- Daily assessment of the operations to determine opening/closing times, delays of regularly scheduled operating hours etc.

**WHAT DO WE NEED FROM YOU?**
- Post Secondary Commerce/Business degree/diploma or equivalent work experience required
- 2 years’ of leadership experience at a Supervisory level
- Training program execution and management.
- Labour cost control; consistently looking for efficiencies in our processes.
- Coaching for performance. Exploring various approaches to motivate employees to maintain our service standards.
- Service recovery. Listen and lead with empathy.
- Guest and employee safety. Safety is our priority.
- Product development. Anticipate the guests needs.
- Time management. Prioritize tasks and be flexible.
- 3-5 years of previous experience working in a Summer-based Attractions/Recreation

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**
Blue Mountain, Ontario’s largest mountain resort is nestled on the shores of Georgian Bay, located 90 minutes north of Toronto. Blue Mountain has become the four-season destination of the North, visited by more than 1.5 million guests a year. Winter at the resort boasts 43 ski and snowboard trails enhanced by a world-class snowmaking system. Summer months offer the largest downhill mountain biking facility in Ontario, Monterra Golf course, Ridge Runner Mountain Coaster, Cascade Putting Course, Timber Challenge Ropes Course, Wind Rider Triple Zips and a private beach property among other seasonal attractions. Year-round the resort attracts visitors to more than 1,000 luxury accommodation units and 45 unique concept restaurants, bars and retail stores in our pedestrian Village. 53,000 square feet of state

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world’s largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide hel

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