Customer Care Coordinator

2 days ago

London, Canada ParaMed Full time

Job Description

Under the direction of the Operations Manager or Coordination Supervisor, the Care Team Specialist will act as the primary point of contact for clients and field staff, offering superior customer service skills as they match clients in need of care to appropriate field staff.

If the following statements sound like you, then you might make a great Care Specialist

I always provide the highest level of customer service.

I have exceptional telephone etiquette.

I can handle stressful and emotionally charged situation while maintaining a high level of customer service.

I am a good listener, and I can also communicate well, both written and verbally.

I have a strong desire to help others through public service.

I have experience with multitasking in a busy environment.

I am proficient with computers and I have experience with Microsoft Office products.

Hours of Work: Vary

Weekend Coverage required (rotation of weekends)

Perks to the position:
Flexible scheduling

Health and dental benefits

Satisfaction of helping those in need

Competitive compensation

**Qualifications**:
Completion of post-secondary education is an asset

One year of administrative or office experience is preferred

Intermediate software skills are required, software scheduling experience is also an asset

Superior Customer service skills are necessary

Ability to effectively communicate both through oral and written mediums

Demonstrate compassion, tact and diplomacy when interacting with clients and their families

ParaMed recognizes the importance of immunization to protect our patients and team members from Covid-19. A condition of employment with ParaMed is that all new hires receive all required doses of a Covid 19 vaccine approved by Health Canada

**Responsibilities**:
Assisting in the assignment of appropriate staff to clients needing care based on a variety of factors including times suggested by clients, staff availability and relevant skill sets while giving consideration to geographic proximity of clients’ residence

Help in communicating a care schedule that supports continuity of care

Enter and update employee and client data within computerized system

Respond professionally and courteously to calls and electronic communication from funders, staff, clients and families

Document and appropriately report and escalate complaints and incidents related to staff and clients

Adhere to the ParaMed policies in all interactions with clients, families or other parties ensuring privacy and confidentiality.

Other duties as assigned

Competencies

The Care Specialist will exercise skills in Customer Service, Time Management and Organizational skills while constantly striving to satisfy referral acceptance requirements.

*In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and ParaMed Policies on Accommodation, a request for accommodation will be accepted as part of ParaMed hiring process. *

Time Type:
Full time
- Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible Join a winning team and let’s succeed together

ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.

  • Customer Care Coordinator

    7 days ago

    London, Canada ParaMed Home Health Care Full time

    Under the direction of the Operations Manager or Coordination Supervisor, the Care Team Specialist will act as the primary point of contact for clients and field staff, offering superior customer service skills as they match clients in need of care to appropriate field staff. **If the following statements sound like you, then you might make a great Care...

  • Customer Care Coordinator

    1 week ago

    London, Canada ZTR Control Systems Full time

    ZTR is looking for an eager, self-starter to join our team in the role of Customer Care Coordinator! In this role you will be our primary communicator and point of contact to reach our customers need’s after their sales have concluded. Enter a workplace where you can take advantage of your skills and talents to make a difference both as an individual and...

  • Customer Care Coordinator

    6 days ago

    London, Canada ZTR Control Systems Full time

    ZTR is looking for an eager, self-starter to join our team in the role of Customer Care Coordinator! In this role you will be our primary communicator and point of contact to reach our customers need’s after their sales have concluded. Enter a workplace where you can take advantage of your skills and talents to make a difference both as an individual and...

  • Customer Care Coordinator

    6 days ago

    London, Canada ZTR Full time

    ZTR is looking for an eager, self-starter to join our team in the role of **Customer Care Coordinator**! In this role you will be our primary communicator and point of contact to reach our customers need’s after their sales have concluded. Enter a workplace where you can take advantage of your skills and talents to make a difference both as an individual...

  • Patient Care Coordinator

    4 days ago

    London, Canada Complete Respiratory Care Full time

    **Complete Respiratory Care** is part of Canada’s largest independently owned obstructive sleep apnea treatment group and home oxygen therapy, that delivers a patient-centric health care experience through our clinic operations across Ontario and parts of Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve...

  • Care Coordinator

    8 months ago

    London, Canada Lifemark Health Group Full time

    **Care Coordinator - Lifemark Health Group** The **Care Coordinator **is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional...

  • Customer Care Supervisor

    3 months ago

    London, Canada Speedy Transport Group Inc. Full time

    **About Us**: **Speedy Transport Group Inc.** started small and grew fast. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport has grown to become one of central Canada's premier carriers. Today, we operate sophisticated transport services from terminals from Windsor-Quebec City and beyond, with a fleet of over 500+...

  • Customer Care Supervisor

    4 weeks ago

    London, Canada Speedy Transport Group Inc. Full time

    **About Us**: **Speedy Transport Group Inc.** started small and grew fast. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport has grown to become one of central Canada's premier carriers. Today, we operate sophisticated transport services from terminals from Windsor-Quebec City and beyond, with a fleet of over 500+...

  • Hospital Care Coordinator

    5 days ago

    London, Canada Home and Community Care Support Services Full time

    **Job Description**: Home and Community Care Support Services South West is seeking **Hospital Care Coordinators**! What is a Care Coordinator? Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of...

  • Hospital Care Coordinator

    5 days ago

    London, Canada Home and Community Care Support Services Full time

    Overview: Home and Community Care Support Services South West is seeking **Hospital Care Coordinators**! What is a Care Coordinator? Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of the...

  • Hospital Care Coordinator

    7 months ago

    London, Canada Home and Community Care Support Services Full time

    **Job Description**: Home and Community Care Support Services South West is seeking **Hospital Care Coordinators**! What is a Care Coordinator? Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of...

  • Hospital Care Coordinator

    3 days ago

    London, Canada Home and Community Care Support Services Full time

    Overview: Home and Community Care Support Services South West is seeking **Hospital Care Coordinators**! What is a Care Coordinator? Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of the...

  • Hospital Care Coordinator

    3 days ago

    London, Canada Home and Community Care Support Services Full time

    **Job Description**: Home and Community Care Support Services South West is seeking **Hospital Care Coordinators**! What is a Care Coordinator? Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of...

  • Complex/palliative Care Coordinator

    6 months ago

    London, Canada Home and Community Care Support Services Full time

    **Job Description**: Home and Community Care Support Services South West is seeking **Complex Care Coordinators**! What is a Care Coordinator? Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of...

  • Complex/palliative Care Coordinator

    5 days ago

    London, Canada Home and Community Care Support Services Full time

    Overview: Home and Community Care Support Services South West is seeking **Complex Care Coordinators**! What is a Care Coordinator? Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of the multiple...

  • Complex/palliative Care Coordinator

    7 months ago

    London, Canada Home and Community Care Support Services Full time

    **Job Description**: Home and Community Care Support Services South West is seeking **Complex Care Coordinators**! What is a Care Coordinator? Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of...

  • Hospital Care Coordinator

    6 months ago

    London, Canada Home and Community Care Support Services Full time

    **Job Description**: Home and Community Care Support Services South West is seeking **Hospital Care Coordinators**! What is a Care Coordinator? Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of...

  • Hospital Care Coordinator

    7 months ago

    London, Canada Home and Community Care Support Services Full time

    **Job Description**: Home and Community Care Support Services South West is seeking **Hospital Care Coordinators**! What is a Care Coordinator? Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of...

  • Community/chronic Care Coordinator

    6 months ago

    London, Canada Home and Community Care Support Services Full time

    **Job Description**: Home and Community Care Support Services South West is seeking **Community Care Coordinators**! What is a Care Coordinator? Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of...

  • Community/chronic Care Coordinator

    6 months ago

    London, Canada Home and Community Care Support Services Full time

    **Job Description**: Home and Community Care Support Services South West is seeking **Community Care Coordinators**! What is a Care Coordinator? Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of...