Customer Care Supervisor
2 weeks ago
**About Us**:
**Speedy Transport Group Inc.** started small and grew fast. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport has grown to become one of central Canada's premier carriers. Today, we operate sophisticated transport services from terminals from Windsor-Quebec City and beyond, with a fleet of over 500+ trucks, and 500+ employees operating out of ten terminals.
**What does Speedy Transport have to offer?**
- _**Company Benefits**_
- _**RRSP's + Matching**_
- _**Profit Sharing Program**_
- _**Family Oriented Culture**_
- _**Opportunity for Growth**_
- _**+ more**_
We are looking to hire an experienced full-time **Customer Care Supervisor**for our London, Ontario terminal. The Customer Care Supervisor is responsible for coordinating day-to-day office operations, to make certain of a best practices approach. _NB: This role embodies an exceptional career opportunity for a person familiar with a variety of transportation vehicles, equipment, service requirements, and transport legislation._
**Duties & Responsibilities**:
- Provide supervision for the Customer Service Department.
- Establish and coordinate training for all customer service employees.
- Ensure that all customer service employees understand and operate within department policies and procedures.
- Supervise activities of customer support/service to maintain and continuously improve service levels to customers and to enhance flexibility in response to changing business needs.
- Promote Speedy’s service and provide support for the future development of new and existing customer relationships
- Ensure customers are provided with requested information including service description and service options.
- Ensure all customer claims and queries are satisfactorily investigated and resolved - including missing issues, non-receipt, billing, and shipping errors.
- Collaborate with relevant departments within the company to meet company objectives and resolve customer issues.
- Monitor special needs of new customers.
- Work closely with operations to provide our customers with the best possible service.
- All other duties as assigned by Management.
**Qualifications**:
- Minimum 2 years supervisory experience - leading people.
- Knowledge of Customs paperwork a strong asset.
- Previous experience within the Warehouse/Transportation/Logistics Industry.
- Excellent communication skills both oral and written.
- Proven problem-solving skills and a demonstrated ability to achieve operational goals.
- Ability to work under pressure and handle several complex tasks simultaneously.
- Ability to take ownership of issues and problem analysis, decision making and resolution.
- Ability to work effectively, efficiently, and courteously with other staff.
**Job Types**: Full-time, Permanent
Pay: $50,000.00-$55,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Paid time off
- Profit sharing
- RRSP match
- Vision care
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Supervising: 1 year (preferred)
Work Location: In person
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