Customer Care Coordinator

5 days ago

London, Canada ZTR Control Systems Full time

ZTR is looking for an eager, self-starter to join our team in the role of Customer Care Coordinator In this role you will be our primary communicator and point of contact to reach our customers need’s after their sales have concluded.

Enter a workplace where you can take advantage of your skills and talents to make a difference both as an individual and as part of a high performance team. ZTR hires only the most talented and brightest employees to join an innovative environment where new ideas are encouraged; and extraordinary performance is rewarded.
- **ZTR is headquartered in London, Ontario, and is an onsite position at our headquarters.**_

**As the Customer Care Coordinator you will**:

- Process customer orders; including screening all orders for accuracy and price discrepancies, sending order confirmation and communicating changes to the customer
- Process RMAs (Returned Material Authorization)
- Support efficient on-boarding of new customers
- Promptly respond to customer concerns and issues and follow through to resolution
- Provide a positive customer experience and improvements to our Net Promoter Scores
- Support activities with the sales team to grow new accounts and maintain existing business
- Support development of processes and assigned strategic initiatives that improve effectiveness and efficiency of the organization

**Minimum Qualifications**:

- A related post-secondary education or equivalent experience in Supply Chain, Business Administration, Customer Service
- Excellent customer service, and business communication skills
- Strong attention to detail, and problem solving skills
- Ability to perform under pressure and time constraints
- Familiarity with typical sales processes
- ERP business systems and Quality Management Systems experience

**Why Work at ZTR?**

At ZTR, we are passionate about technology and innovation ZTR continuously promotes a healthy balance between work, fun and family. This is a place for driven people to make a difference in our company and within our customers’ organizations. You will have the ability to direct your own career path at ZTR as we are rapidly growing with numerous opportunities for professional growth and development.

**We live and breathe by our ZTR Golden Rules**:

- One team, one dream
- Embrace our differences
- Build relationships
- Customer success fuels our success

**Benefits**:

- Dental care
- Extended health care
- Vision care

COVID-19 considerations:
Frequent sanitization of surfaces, social distancing

Ability to commute/relocate:

- London, ON N6N 1E4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

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