Customer Services Representative

3 days ago

North Bay, Canada ProResp, Inc. Full time

**Client Service Representative (Medical Administration)**
**North Bay ProResp (North Bay Ontario)**
**Full-time Permanent Role (Monday - Friday 9:00am - 5:00pm)**
**Salary Position: Starting at $40,000/year (higher rates possible based on experience)**
We are currently recruiting a Fulltime Permanent Client Service representative in beautiful North Bay Ontario. Fulfil your need for meaningful employment with an important role in the provision of healthcare services to your community. ProResp Inc. is the largest Ontario-owned provider of home respiratory services. We are a member of the Trudell Medical Group, a 100-year-old Canadian healthcare organization.

We promote a safe, inclusive, socially responsible environment where you will work collaboratively as part of a diverse team passionate about helping people breathe. Every employee at ProResp plays a part in assisting our patients in achieving their desired level of independence and quality of life.
**ProResp encourages long term employment position within our culture by offering**:

- 3 weeks paid vacation to start
- Comprehensive benefits including health and dental, pension
- Paid sick days, paid COVID leaves, and annual wellness/floater day
- Annual incentive payment program
- Reliable employment with consistent hours as an essential service provider
- Steady business growth
- Providing a voice in employee surveys and open-door dialogue
- Regular 2-way leadership communication towards your professional development.

**Role Responsibilities**:

- Intake of new patients and maintenance of electronic patient records (new record creation, scanning and data-entry)
- Provide high quality customer service both in-person and on the phone in a fast-paced environment with multiple priorities and competing deadlines.
- Liaise with patients, and staff in the community regarding services, appointments and scheduling, products, information and first point of contact for incoming service requests
- Process referrals, orders and triage incoming calls and information as appropriate
- Resolve customer concerns according to established procedures
- Process client purchases and complete necessary invoicing, control accounts receivable
- Maintain inventory of in-stock respiratory products and equipment, office supplies, perform daily receiving and participate in regular inventory counts

**To Be Qualified**:

- Minimum 3 years experience with front line administrative support focused on an integrated customer service approach.
- Excellent multi-tasking capabilities: proven ability to handle a busy, fast paced office environment.
- Strong skills in general office procedures such as electronic and paper patient records/file management, accounts receivable, invoicing, and inventory management
- General computer literacy aptitude and experience with Microsoft Office Suite.
- Demonstrated self-management and self-motivation skills, with the ability to work independently as well as part of a team
- Successful completion of minimum high school diploma or equivalent

ProResp is committed to providing a safe work environment. All staff, students and volunteers working at ProResp are required to provide proof of their completed COVID-19 vaccination.
**Considered Assets**:

- Medical office assistant education or experience
- Good understanding of medical terminology/respiratory products
- Experience with Assistive Devices Program

**Essential Duties**:

- Defined generally as physically sedentary, further detailed information available
- English communication skills (speaking, reading, writing); situational sensitivity with patients, families, and referral sources
- Memory, attention to detail/concentration, ability to accommodate change, responsible decision making

**Hours of work**: 37.5hrs per week. Monday to Friday, 9:00am-5:00pm
ProResp Inc. is an equal opportunity employer. We will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should any applicant require accommodation or interview processes, please contact Human Resources at 519-686-2615.

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**Salary**: $22.00 per hour

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