Client Feedback Facilitator

2 weeks ago

Etobicoke, Canada Canadian Mental Health Association- Peel Branch Full time

**Support your community. Advance your career. Fulfill your purpose**

Joining the Canadian Mental Health Association - Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve - and the people we help.

**Canada Summer Job Program**

This role is a part of the Canada Summer Jobs initiative to support youth in obtaining quality temporary work experiences. Contract lengths for 2023 are 8 weeks, working 35 hours per week in a hybrid working model. Anticipated contract dates will fall between June 5, 2023, and September 1, 2023. Participants of Canada Summer Job roles must meet the following requirements:

- Must be between 15 and 30 years of age at the start of the employment
- Must be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
- Must have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations
- Must be able to work all 8 weeks consecutively

**Hourly Rate: $16.50**

We are currently seeking a **full-time contract Client Feedback Facilitator for our North Etobicoke West Woodbridge Malton (NEWWM) Multi-disciplinary team.** As a Client Feedback Facilitator, you will assist with the implementation, delivery, evaluation and data entry of the evidence based Ontario Perception of Care (OPOC) Client Survey across the organization. This position will be responsible for creating and maintaining standardized processes that will directly engage clients in providing feedback on their service experience with CMHA Peel Dufferin.

CMHA Peel Dufferin has adapted to a hybrid working model including a mix of on-site and remote work. Staff are required to have onsite presence 2-3 times, or more if needed, to meet client and/or program needs.

**Location: 10 Carlson Court, Etobicoke**

**What you will do**
- Create and maintain a system to support a client feedback process across the agency.
- Support clients and families with the completion of their perception of care feedback in person and/or by telephone interviews.
- Enter and update client surveys in the CAMH OPOC database including contact entries in our electronic health record system (CRMS).
- Work collaboratively with the Direct Services to package OPOC materials for clients.
- Support the on-going delivery, monitoring and evaluation of client feedback
- Support program administrative requirements as needed

**What you need to join our team**
- Currently enrolled in or completed post-secondary education in Health Care or Social Services
- Previous administrative experience, as well as experience working with client/patient related or driven databases would be an asset
- Possess open, non-judgmental attitude towards people with mental illnesses and/or disabilities
- Knowledge of Microsoft Office Suite
- Attention to detail
- Strong Interpersonal skills and comfort level working with people with mental illness and addictions
- Excellent verbal and written communications skills both in person and over the phone
- Ability to work independently in a multi-task environment and to prioritize tasks in a manner that meets staff needs and program objectives
- Proof of administered full-series Health Canada approved COVID-19 vaccination prior to start date. If unable to be vaccinated for reasons relating to protected grounds under the Code, completed medical or religious exemption must be provided.
- A satisfactory Vulnerable Sector Screening (Police Check) report

At the Canadian Mental Health Association - Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll support people to assist clients who are struggling, helping to them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place - one person at a time.
- ______________________________________
- When contacted for a job opportunity, please advise the HR Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process._

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