Swac Client Care Facilitator

3 weeks ago

Etobicoke, Canada Humber Full time

**SWAC Client Care Facilitator, SSE-Student Wellness and Accessibility Services - FT Support**
- (25291)

**Find Your Spot at Humber**

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

**Job Details**

***Position Title**: SWAC Client Care Facilitator

**Status**:FT Support

**Hours per week**: 35

**Faculty/Department**:SSE- Student Wellness and Accessibility Services

**Campus/Location**: North and Lakeshore

**Salary**: Payband F (Min $28.56 - Max $33.11)

**What you will do**:
Reporting to the Manager, SWAC Services, the SWAC Client Care Facilitator (CCF) works collaboratively in the Student Wellness and Equitable Learning portfolio and is responsible for coordinating the day-to-day activities of a multi-faceted, multi-site, multi-service high volume clinical division to ensure a smoothly functioning office/clinic and excellent patient relations. The SWAC CCF provides support in a team-based, service-oriented environment to multiple physicians, Accessibility Consultants, Counsellors, nurses, administrators, and other clinical staff, and is responsible for a variety of interactions with students / patients, insurance companies, staff, faculty, and other health professionals in preparation for and following up from clinic visits.

In addition to the clinic support responsibilities, this position will perform other administrative functions to ensure the successful operations of the Student Wellness and Equitable Learning clinical practice. The SWAC CCF supports the mission and strategic directions of the Student Wellness and Equitable Learning area through high quality student / client and operational support, including front-line services both in-person and virtually.

**What you bring to the role**:
**Education**
- 3-year diploma/degree plus professional certification or equivalent. Preferred fields: Business Administration, Human Resources, Social Services degree plus Medical Secretary Certificate

**Experience**
- Minimum of 2 years

**Skills**:

- Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
- Excellent knowledge of the student-centered and trauma-informed professional practice.
- Knowledge of Canadian Mental Health Standard, and relevant privacy legislation (i.e, FIPPA, PHIPA).
- Excellent conflict resolution, interpersonal, client relationship, and communication skills (oral, written, and presentation).
- Ability to engage and build rapport with various stakeholders and members of the college community.
- Good knowledge of principles and practices of administration in a post-secondary educational environment.
- Filing skills to maintain logs and files of information in alphabetical, chronological, and/or numerical order, such that it is current and easily retrievable. Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including FIPPA and PHIPA.
- Bookkeeping skills sufficient to maintain accurate records of student/patient data, prepare related reports, etc.
- Experience working in a dynamic office setting with hybrid delivery of services to create immersive and seamless experiences for students in physical and virtual spaces.

**What’s In it for you?**
- An opportunity to have an impact with a post-secondary institution, poised to do great things.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks
- Highly supportive work culture

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

**Equity, Diversity, and Inclusion**

Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

**Accommodation**

Humber College

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