Customer Service
2 weeks ago
**Job Title**:Customer Service & Sales Support Coordinator - Commercial Sales
**Reports to**: Senior Manager, USA & Canada
**Date**: February 2023
**Position Overview**:
**Major Responsibilities**:
- Provide support to drive sales towards quarterly Sales Team Sales Objectives.
- Answering in-bound customer sales calls and responding/ escalating customer issues to the Customer Care team.
- Managing potential leads in CRM, creating leads or opportunities and assigning to sales team for follow up.
- Providing in-office support, managing demo equipment inventory for trade show advance and onsite sales.
- Providing support to department in the financial area by printing invoices, updating Sage AccPac records for Sales Representatives such as; ship to locations, customer A/P & A/R records, and creating credit notes and Returns Authorizations.
- Generate and distribute Sales and Inventory Reports (e.g. Sales Person Reports, Daily Sales, Monthly Promotion Sales Analysis) Saved Carts Reports and other reports as required.
- Designing studio layouts for clients using EC Design.
- Sending Saved Carts Leads every other day.
- Additional projects and other duties as assigned.
- Expected to work some of the stat holidays as directed, especially during the first year.
**Skills and Qualifications**:
- 2+ years in a supporting role to sales and customer service teams, with logistics experience handling a range of clients.
- Superior organizational skills
- Excellent MS Office (Outlook, Word, Excel, PowerPoint) and presentation proficiency.
- CRM expertise with data entry and reporting
- Ability to thrive in a fast-paced, entrepreneurial environment.
- Excellent communication skills (written and verbal), both in articulating ideas and gathering input from key stakeholders.
- Additional languages, spoken and written, are a definite asset.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Application question(s):
- Are you legally entitled to work in Canada?
- Would you require sponsorship in future to work in Canada?
- We are located at 1271 Tapscott Rd, Scarborough. Are you open to working on-site & would the commute work for you?
- What are your salary expectations?
- Do you speak any additional language?
**Experience**:
- sales and customer service, handling clients.: 2 years (preferred)
Work Location: Hybrid remote in Toronto, ON
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