Customer Service Specialist

2 weeks ago

Toronto, Canada Safety Media Inc. Full time

About Safety Media

Safety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and life safety products, custom signage that we plan to grow into a separate business, and professional services that include fire safety plans and training and compliance management software.


About the role

As a Customer Service Specialist, you will be the first point of contact for our customers and the company's voice, delivering the organization's values, fostering an exceptional customer experience and resolving inquiries promptly, professionally and effectively. This position requires strong customer service skills, sales support expertise, and meticulous attention to detail in order processing. The ideal candidate will be adept at combining customer satisfaction with the smooth execution of sales transactions.


Your responsibilities include:

  • prompt and professional response to customer inquiries via phone, email, and live chat, delivering accurate information about products, services, and order status;
  • sales support, where you'll assist customers in product selection, pricing, and promotions, collaborating with the sales team to contribute to overall sales targets;
  • meticulous attention to detail in efficient and accurate processing of customer orders, addressing any issues related to orders, shipping, and billing with a focus on timely resolution;
  • comprehensive understanding of the product catalog and services in order to provide informed support to customers;
  • collaboration cross-functionally with sales, production, inventory management, and shipping departments to ensure seamless order fulfillment.
  • maintain records of customer interactions, orders, and issue resolutions in ERM and tickeing systems, while actively contributing to continuous improvement by identifying areas for process enhancement.


The successful candidate will not only have a passion for sales and excellent customer service but should also have:

  • proven proficiency as a Customer Service Agent with the ability to interact professionally with diverse customers;
  • efficiency in conveying product information through various communication channels such as email, phone and chat;
  • over 3 years of experience in Customer Service
  • familiarity with property management or the Fire and Life Safety industry is a BIG asset;
  • proven collaborative capabilities with Marketing, Sales, and Executive teams to drive new business;
  • essential expertise in CRM and ERP systems, along with advanced proficiency in Word, Excel, PowerPoint, and Microsoft Outlook.
  • self-directed with the ability to work independently, exhibiting strong business acumen, work ethics, and integrity
  • Candidates with college-level courses or a degree in Fire, Building, or Safety Compliance are strongly preferred


About you

  • You have a passion for solving business problems with simple, elegant solutions
  • You have a passion for helping customers to meet their compliance and safety requirements
  • You want to take on the challenge of generating results that are over and above what is expected
  • You are influential and competitive - you want to make a difference and influence your team members and decision-makers by displaying positive personal drive and passion for what you do
  • You have clear professional goals, you want to develop, maintain, and strengthen partnerships with your co-workers and peers and you are passionate about making things happen.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
  • IndustryFacilities Services


Employment Type

Full-time

  • Customer Service Specialist

    2 days ago

    Toronto, Canada Univar Solutions Full time

    A Place Where People Matter.  Start your career journey with Univar Solutions!  Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.  Reporting to the Customer Service Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders...

  • Customer Excellence Specialist

    3 weeks ago

    Toronto, Canada Mintz Global Screening Full time

    Position Summary:  Under the direction of the National Director of Sales and working in partnership with the various teams within the company, the Customer Excellence Specialist  is responsible for the day to day interactive needs of clients (both external and internal). They will act as a liaison between clients, external applicants and others to...

  • Customer Care Specialist

    6 days ago

    Toronto, Canada MADISON HOMES HOLDINGS Full time

    Title Customer Care Specialist Department Customer Care Reports to Manager, Customer Care General Description: The Customer Care Specialist is responsible for working directly with homeowners from PDI, occupancy, 30 Day and year end. Duties include Tarion registration, reviewing deficiency lists, scheduling service people, documentation, and resolution of...

  • Customer Success Specialist

    4 days ago

    Toronto, Canada NBM Staffing and recruitment Full time

    Full job description Customer Success Specialist Respond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner. Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction. Document customer interactions, inquiries, and...

  • Customer Success Specialist

    2 days ago

    Toronto, Canada NBM Staffing and recruitment Full time

    Full job description Customer Success Specialist Respond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner. Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction. Document customer interactions, inquiries, and...

  • Customer & Operations Service Specialist, Air

    7 days ago

    Toronto, Canada DP World Full time

    **The Opportunity** The Customer Service & Operations Specialist, Air Freight supports the logistics division of DP World Canada with customer service & operational support with a focus on air freight. **In this role, you will**: - Create files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation,...

  • Customer Success Specialist

    4 days ago

    Toronto, Canada NBM Staffing and recruitment Full time

    Full job description Customer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner. Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction. Document customer interactions, inquiries, and...

  • Customer Success Specialist

    2 days ago

    Toronto, Canada NBM Staffing and recruitment Full time

    Full job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner. Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction. Document customer interactions, inquiries, and...

  • Customer Care Specialist

    4 weeks ago

    Toronto, Canada York University Full time

    **Purpose**: The University Services Centre (USC) is a critical part of York University's commitment to Service Excellence. The USC brings together teams across York University's administrative functions into one client-focused service delivery entity. USC provides a unique opportunity for York University to develop and deliver services that are consistent,...

  • Customer Experience Specialist

    2 weeks ago

    Toronto, Canada Little Dribblers Full time

    Little Dribblers - The World's Only Children's Basketball Facility for Mini-Players ages 1 - 10, with an educational spin! Are you a seasoned sales professional with a knack for providing exceptional customer experiences? Little Dribblers is seeking a Customer Experience Specialist to join our team, leveraging your exceptional sales skills to engage with...

  • Customer Experience Specialist

    2 weeks ago

    Toronto, Canada Little Dribblers Full time

    Little Dribblers - The World's Only Children's Basketball Facility for Mini-Players ages 1 - 10, with an educational spin! Are you a seasoned sales professional with a knack for providing exceptional customer experiences? Little Dribblers is seeking a Customer Experience Specialist to join our team, leveraging your exceptional sales skills to engage with...

  • Customer Experience Specialist

    2 weeks ago

    Toronto, Canada Little Dribblers Full time

    Little Dribblers - The World's Only Children's Basketball Facility for Mini-Players ages 1 - 10, with an educational spin! Are you a seasoned sales professional with a knack for providing exceptional customer experiences? Little Dribblers is seeking a Customer Experience Specialist to join our team, leveraging your exceptional sales skills to engage with...

  • Customer Experience Specialist

    2 weeks ago

    Toronto, Canada Little Dribblers Full time

    Little Dribblers- The World's Only Children's Basketball Facility for Mini-Players ages 1 - 10, with an educational spin!Are you a seasoned sales professional with a knack for providing exceptional customer experiences? Little Dribblers is seeking a Customer Experience Specialist to join our team, leveraging your exceptional sales skills to engage with our...

  • Customer Support Specialist

    3 days ago

    Toronto, Canada Xylem Full time

    We’re Hiring for a Customer Service Specialist! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! **Xylem**, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join...

  • Customer Experience Specialist

    6 days ago

    Toronto, ON, Canada EightSix Network Inc Full time

    Little Dribblers - The World's Only Children's Basketball Facility for Mini-Players ages 1 - 10, with an educational spin! Are you a seasoned sales professional with a knack for providing exceptional customer experiences? Little Dribblers is seeking a Customer Experience Specialist to join our team, leveraging your exceptional sales skills to...

  • Customer Service Specialist

    4 days ago

    Toronto, Canada The Salvation Army Full time

    **About The Salvation Army** **Mission Statement** The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. **Vision Statement** We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of...

  • Service Specialist

    3 weeks ago

    Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a **_Service Specialist._** As a Service Specialist, you will be responsible for providing excellent customer service to our clients and Advisors. You will be a key part of the Canada Life Group Customer team, working with sales and service roles across multiple offices to achieve common goals, and delight our...

  • Traffic & Customs Specialist

    3 weeks ago

    Toronto, Canada Teva Pharmaceuticals Full time

    The opportunityThe Traffic & Customs Specialist's primary day to day operational contact for all carriers and third parties providing domestic and cross border transportation and related logistics service for Teva Canada. Maintain cross-department collaboration and relationships with carriers and Logistics Service Providers (LSPs) through regular...

  • Customer Success Specialist

    3 days ago

    Greater Toronto Area, Canada Help Desk Technology Full time

    **Customer Success Specialist (Hybrid)** Help Desk Technology — Oakville, ON We are an innovative Technology Company, offering a challenging and exciting atmosphere in a comfortable work environment. You will enjoy a performance-based compensation package and the opportunity to make a difference in a growing and dynamic organization. We are looking for...

  • Ar Customer Service Reconciliation Specialist

    6 days ago

    Toronto, Canada Johnvince Foods Full time

    **About Johnvince Foods** Johnvince Foods is a proudly Canadian leading business with over 50 years of experience in processing, manufacturing, and distributing bulk and packaged food products across North America. We offer a wide range of nut products, confections, and other food items that include some of the most recognizable household brands, such as...