Learner Accounts Administrator

3 weeks ago

Edmonton, Canada Robertson College Full time

**Robertson is the School of New Work.** Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.

Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. Our 4 day work week gives some of our team members a #MeDay each week to invest in themselves. We also seek out diversity in our team. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense - our strength lies in the differences in backgrounds and expertise that we each bring to the table.

Ours is a fast-paced environment where we continually challenge ourselves to think outside of the box. We want our team to feel welcomed, energized, and engaged while having fun. If this sounds like the right fit for you - we invite you to come join us

In this position, you will play a key role in our student account process by working with the Student Financial Administrators and Accounting department on a number of administrative tasks.

The **Learner Accounts Administrator **is a friendly, positive and energetic professional who demonstrates prompt contact and follow through, knowledgeable responses and respectful interactions.

The **Learner Accounts Administrator **has strong interpersonal skills, a pleasant telephone voice, and ability to manage multiple tasks and successfully meet deadlines. Emphasis is placed on quality and compliance in the accurate completion of documentation and reporting as part of the College’s Financial processes.

**Key Responsibilities may include but are not limited to the following**:

- Student Loan payment entries into SASY/SF
- Confirming Student loans for all provinces
- Completing intake daily tasks
- Fixing any discrepancies in SalesForce
- Collections, posting payments & balancing accounts
- Financial reviews for Re-enrollment files
- Exit interviews for all learners finishing their programs
- Check and approve refund requests
- Follow Up with funders invoices for payments (A/R)
- EFT and CC processing and reconciliation
- AR Aging for each campus’ inactive & Active accounts
- Withdrawals for Robertson College, including withdrawal notification to funders.
- Updating student loan info - yearly changes, repayment info
- PAPRS and PIM entry and submission
- SFA support for all campuses as needed

**Participation in College, Division, and Program Activities**
- Attends staff meetings and training sessions.
- Participates proactively in performance appraisals.
- Supports active interdepartmental cooperation with other departments
- Performs other duties/participates in special projects as assigned.

**Minimum Requirements**
- Minimum of 2 years’ experience working in a financial / customer service related role or college finance / admissions.
- Post-secondary education is an asset
- Familiarity with Provincial Student Loan programs an asset
- Experience working with internet-based communication tools
- Strong telephone skills
- Will use Company approved scripts and approaches during telephone calls, and will be responsible to enter information in a CRM.
- Will observe and adhere to all Company policies and best practices and comply with related governmental regulations.
- Highly motivated team player.
- Must have the ability to effectively organize and establish priorities.
- Must have excellent communication and problem solving skills.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- EDMONTON, AB: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer Service: 2 years (preferred)

Work Location: Hybrid remote in EDMONTON, AB

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