Branch Manager

5 months ago

Nisku, Canada Aspen Custom Trailers Full time

Do you have a background in heavy haul or heavy equipment? We want to talk to you
Aspen thrives on taking on the biggest heavy haul design and manufacturing challenges in North America. Ready to roll where others fear to tread, the Aspen approach is built on a foundation of tenacity, perseverance, and unwavering determination - just like the people who use them. Aspen is a growing business looking for people with energy, drive and passion to contribute to our team.

Manages overall business operations of a specific branch, by planning, organizing, and managing the activities of all employees in that branch. Accountable for leadership, budgeting, profitability, losses, staffing levels, product quality, client services etc.
Main Responsibilities
- Management of the parts/service team, with the support of HR department (hiring, onboarding, training, development, coaching, compensation, disciplining, termination).
- Enhancing current relationships with client groups.
- Conducting performance reviews and sets salary increases with all department supervisors.
- Managing annual budgeting process, setting realistic revenue and profitability targets
- Overseeing all administrative and technical aspects of office.
- Develop department strategies to grow business year over year.
- Plan shop capacities based on budget.
- Identifying new customers, managing existing customers, prospecting, business development and competitive intel.
- Develop new sales opportunities using different sales platforms.
- Forecast annual sales.
- New trailer incoming inspection.
- Customer orientation and delivery.
- Warranty administration.
- General office and system security.
- Office supplies and sundries.
- Keep current with general yard and shop.
- Create a culture of "maintenance and repair is everyone's responsibility".
- Develop a monthly, quarterly, annual maintenance schedule. Trucks, Trailer, Loaders etc.

Attributes and Skills
- Able to assemble a capable and healthy team and develop each supervisor into a Level 3 leader or higher.
- Able to hold all reports accountable for Aspen culture and brand.
- Able to hold all reports accountable for hitting Scorecard targets, completing Rocks and completing To Dos.
- Ability to push your team to perform at a higher level and coach, mentor and support them so they get there.
- Set an example of excellence and demand the same from all managers and employees.
- Outstanding written and verbal communication skills.
- Good computer skills including advanced skills in MS-Excel and MS-Outlook.
- Comfortable with technology, you can troubleshoot basic user issues.
- High level of confidentiality.
- Set expectations for employees. Dress code, office condition, personal interaction Outgoing personality with unwavering professionalism.
- Detail-oriented, pride in 100% accuracy.
- Great Teamwork and Collaboration.
- Excellent organizational skills.
- Strong analytical and problem-solving skills.

Experience and Education
- Previous experience in Heavy Haul industry is an asset.
- Typically has a post-secondary education with solid understanding of industry, company and customer requirements as well as 5 years of relevant management experience.

Working Conditions
- The work performed is carried out indoors in a regulated environment
- Regular fast pace or work with tight deadlines
- A medium stress environment due to timelines

Shift Availability
- Monday to Friday - 8:00 am - 4:30 pm

**Benefits**:

- Competitive Wages
- Extended Health Care & Dental Benefits
- AD&D, Life and STD Disability Benefits
- Employee and Family Assistance Program (EFAP)
- Company supplied PPE equipment
- Great work life balance
- Year-round work
- Stable career
- Family environment and company culture

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