IT Coordinator, PMO

6 months ago

SaintLaurent, Canada Saputo Inc. Full time

At Saputo, our best comes from our people. We’re a talented and caring team with a longstanding history of excellence. Since our first days delivering cheese on a bicycle, we’ve grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and passion through food, and together, we foster an environment where we can all make contributions that matter-from our manufacturing plants to our office locations and everywhere in-between.

Overview of The Role

Reporting to the IT Senior Manager, the IT Coordinator will be working as an SAP Release Coordinator and will be supporting testing activities. Working in a dynamic and high pace environment, the IT Coordinator will be part of large-scale SAP implementations, and support sustainment projects, and changes. This role will be responsible for coordinating and ensuring successful SAP Releases from scope identification to production. They will work in collaboration with Testing, Infrastructure, and Development to ensure deployment outcomes are achieved, while overseeing quality processes to ensure the integrity of Saputo’s production systems. Saputo is looking for someone that is willing to learn, interact with a magnitude of people, work on a variety of activities and grow their career in IT.

How You Will Make Contributions That Matter:
The IT Coordinator will be responsible for SAP Releases and managing requests to the quality and production systems. This will include status reporting, audit, and governance. The IT Coordinator will work with all levels of the business and IT and across all stakeholders to instruct and ensure adherence to testing guidelines and oversee inclusion of all requirements.

Key activities include:

- Take ownership of coordinating major, minor releases, and unplanned changes, overseeing the entire release process from scope identification to production.
- Manage and mitigate risks associated with releases, ensuring adherence to schedules and scope.
- Host and lead daily Change Advisory Board (CAB) meetings, fostering open communication and collaboration with multiple cross-functional teams.
- Communicate and report CAB discussions, reviewing and approving changes to Quality and Production systems.
- Facilitate monthly release scope identification meetings with functional teams and leads, collaborating closely with the development team to identify and address potential risks.
- Implement and maintain robust audit controls within Release Management, ensuring compliance with industry standards and internal processes.
- Participate in initiatives for continuous improvement in the release management process.
- Support internal stakeholders, promoting a culture of awareness and adherence to established procedures.
- Supporting the team Test Lead with loading scripts in ALM, and managing minor test cycles including scoping, test coordination and managing to project deadlines.

You Are Best Suited for The Role If You Have the Following Qualifications:

- Bachelor's Degree in Computer Science, Information Systems or other related field or equivalent work experience.
- Bilingual English/French preferred - not a must.
- Experience with testing in an SAP environment is an asset.
- Strong analytical, organizational and multi-tasking skills, with an ability to independently manage multiple priorities and deadlines.
- Strong communication skills including the ability to articulate the type of change including its risks, progress and status clearly to key stakeholders at all levels of the business.
- Strong inter-personal skills, ability to build relationships with internal teams and external partners.
- Ability to work in a complex, fast paced project environment with interdependencies spanning multiple work-streams, teams, business divisions, geographies, time zones, & languages.
- Quick to learn business and functional systems including SAP system, regulatory compliance, functional modules and business processes.
- Able to coordinate multiple requests and changes.
- Knowledge and experience using ALM, and SAP including Solution Manager is an asset.
- Knowledge of IT program delivery lifecycle.
- Ability to collaborate at all levels of the Program.
- Demonstrated ability of being a self-starter.
- Willing to work off shift / weekend as required for deployments.
- Intermediate in MS Office (ie Word, PowerPoint, and Excel) and Sharepoint.

As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.

We support and care for our employees and their families by providing:

- Competitive salaries
- A hybrid work environment with the possibility to work from home 2 days a week
- Advantageous corporate agreements
- Full range of group insurance benefits
- Group retirement pension plan with

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