Manager, Operations

2 weeks ago

Hamilton, Canada Cargojet Airways Ltd. Full time

**Accelerate your career with the most awarded Air Cargo Airline in Canada**
Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been awarded one of Canada’s 50 Best Managed Companies as well as being awarded the Shipper’s Choice Award for the best Air Cargo Carrier in Canada for the past number of years. Being part of Cargojet will allow you to become a part of a diverse and vibrant family at the leading edge of the air cargo industry both domestically and internationally. Cargojet team members are dedicated, hardworking, and have a strong sense of leadership and commitment.

**Primary Objective of the Position**:
The successful applicant will be responsible for the cost effective, service orientated operational oversite of a high volume 3PL Air Gateway operation that is experiencing rapid growth. The Manager, Operations (E-commerce), is a highly visible leadership role responsible for the direction, operation, compliance, and KPI results for a designated operation. The incumbent will serve as a primary customer interface for local leadership decisions and is the Champion of overseeing local continuous improvement activities.

**Essential Position Functions**:

- Lead and develop your own teams of effective E-commerce Leadership and critical role positions that will oversee multiple shifts of highly effective front-line Associates in a warehouse environment.
- Accountable for overseeing staffing, retention, employee engagement and development of people for the operation in his/her scope of responsibility.
- Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance.
- Implement and follow Customer 3PL process, procedures, and standard work.
- Sets goals to provide continuous improvement for assigned site.
- Responsible for the overall safety and security of assigned operations and staff while maintaining positive statistics and actively supports and oversee site safety programs and committees for the operation.
- Work in conjunction with company and client safety resources to ensure best practices are in place, maintained, and updated as needed to meet compliance standards with all relevant regulatory agencies and organizations.
- Develops teams to achieve Customer and company objectives for the operation.
- Trains and educates Leadership Teams to ensure that service requirements are met and ultimately exceeded.
- Actively supports and practices mentoring, succession planning, and management development activities at the site level.
- Acts as site level champion of client relationship management.
- Implements and monitors Customer KPIs (Key Performance Indicators) for assigned operation.
- Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation.
- Communicates the Customer mission, vision, and core values to motivate direct reports.
- Perform other related duties incidental to the work described herein.

**Minimum Qualifications**:

- High School Diploma, Post-Secondary education in a related field or program is preferred.
- Strong people skills with at least 5 year of operations related Leadership experience in a warehouse, distribution or similar environment.
- Good understanding of scanning and Warehouse Management Systems.
- The ability to develop effective relationships, provide leadership, and integrate diverse organizations and individuals toward unifying objectives is critical.
- Ability to multi-task in a fast-paced environment.
- Ability and availability to work irregular or extended hours when required
- Excellent written and verbal communication skills.
- Must be detail-oriented and have good organizational skills.
- Ability to thrive in an ambiguous environment.
- Must possess a valid Driver’s license.

**Important to Know**:

- We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.
- At Cargojet, we make safety the highest priority. Because of this priority and as we operate in a safety-sensitive environment, we require all employees to abstain from consuming Cannabis, in and outside of the workplace. This is a critical element of our drug and alcohol policy that all employees must comply with at all times.

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