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Front Desk Agent

4 months ago

ChathamKent, Canada Bruce Property Management Full time

Job Summary:
**Duties**:
Greet and welcome guests and ensure their needs are met in a timely manner
- Check-in and assign rooms to arriving guests
- Manage and process, cancel, and change room reservations
- Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner
- Manage and process payments and balance cash
- Document in the Front Desk logbook any issues that need to be communicated to the staff for the next shift, and escalate to the Hotel Manager as needed.
- Answer phone calls and direct to others as required
- Coordinate with housekeeping and maintenance
- Perform clerical duties as required
- Support the Supervisor with any other required tasks in a timely manner
- Being flexible with scheduling
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform other related duties as assigned

Qualifications:

- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong problem-solving skills and ability to handle difficult situations
- Attention to detail and ability to multitask in a fast-paced environment

Join our team as a Front Desk Agent to showcase your excellent customer service skills and contribute to a welcoming environment for our guests.

**Job Types**: Full-time, Part-time, Permanent

Pay: $16.55-$18.55 per hour

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person

Expected start date: 2024-06-17