Front Desk Agent

7 months ago


ChathamKent, Canada Bruce Property Management Full time

You will be responsible for the following:
Greet and welcome guests and ensure their needs are met in a timely manner

Check-in and assign rooms to arriving guests

Manage and process, cancel, and change room reservations

Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner

Manage and process payments and balance cash

Document in the Front Desk logbook any issues that need to be communicated to the staff for the next shift, and escalate to the Hotel Manager as needed.

Answer phone calls and direct to others as required

Coordinate with housekeeping and maintenance

Perform clerical duties as required

Support the Supervisor with any other required tasks in a timely manner

Being flexible with scheduling

Collaborate with other hotel departments to ensure guest satisfaction

Perform other related duties as assigned

Qualifications:
Excellent communication and customer service skills

Proficient in using phone systems and computer software

Strong problem-solving skills and ability to handle difficult situations

Attention to detail and ability to multitask in a fast-paced environment

**Job Types**: Full-time, Permanent

**Benefits**:
On-site parking

Schedule:
Monday to Friday

Weekends as needed

Application question(s):
Have you completed or are you working towards a certificate or college diploma in Hotel Management?

**Experience**:
Hotel Front Desk: 2 years (required)

Work Location: In person

**Job Types**: Full-time, Part-time, Permanent

Pay: From $16.55 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person


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