Front Desk Agent
7 months ago
You will be responsible for the following:
Greet and welcome guests and ensure their needs are met in a timely manner
Check-in and assign rooms to arriving guests
Manage and process, cancel, and change room reservations
Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner
Manage and process payments and balance cash
Document in the Front Desk logbook any issues that need to be communicated to the staff for the next shift, and escalate to the Hotel Manager as needed.
Answer phone calls and direct to others as required
Coordinate with housekeeping and maintenance
Perform clerical duties as required
Support the Supervisor with any other required tasks in a timely manner
Being flexible with scheduling
Collaborate with other hotel departments to ensure guest satisfaction
Perform other related duties as assigned
Qualifications:
Excellent communication and customer service skills
Proficient in using phone systems and computer software
Strong problem-solving skills and ability to handle difficult situations
Attention to detail and ability to multitask in a fast-paced environment
**Job Types**: Full-time, Permanent
**Benefits**:
On-site parking
Schedule:
Monday to Friday
Weekends as needed
Application question(s):
Have you completed or are you working towards a certificate or college diploma in Hotel Management?
**Experience**:
Hotel Front Desk: 2 years (required)
Work Location: In person
**Job Types**: Full-time, Part-time, Permanent
Pay: From $16.55 per hour
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Schedule:
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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