Donor Services Representative

5 days ago

Ottawa, Canada Canadian Blood Services Full time

**Job category**: Customer service
**Job posting ID**: 5884

**Employment status**:Regular part-time
**Position's anticipated start date**: 2024-06-03
**Possible schedule/FTE**:.3

**Classification**:BT OPSEU 477
**Salary/Rate of pay**:21.95

**Application deadline**: 2024-05-06

**Application requirements**:

- Your up-to-date resume.
- We recommend you save a copy of the job posting for reference throughout the recruitment process.

**Together, we can make all the difference in the lives of others.**

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.
- We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play._

**About the role**:
Canadian Blood Services is looking for a **Regular part-time** **Donor Services Representative** to join our dynamic **Donor Centre** team.

The **Donor Centre** team is responsible for supporting Canadian Blood Services by collecting donor blood in a safe manner to enable safe products which save lives every day. In this role, you will be providing excellent customer service by greeting donors, confirming appointments, rebooking donors at events, and serving potential donors.

**Formula for success**:

- Your superb communication and people skills are vital to this role as you will play an integral part in building and promoting a positive donor experience and encouraging donations by assisting donors as they walk through the door.
- You will register donors and walk them through the process by assisting in the completion of questionnaire when necessary, prior to moving to the screening process.
- Your interpersonal skills will allow you to work in a diverse team environment, working together to ensure a successful donor centre event.
- Calling on your organization skills and attention to detail, you will ensure the workstation is ready and working properly to support the donor centre. This includes getting the computer and printer ready, ensuring the appointment schedule is printed and updating the booking system online.
- At mobile events within our communities, you will assist in setting up booths, tables, and other equipment to ensure donor clinics are properly set up for use.

**Desired education and skills**:

- Completion of high school.
- One year of experience in a hospitality or customer service-oriented environment or previous experience working with volunteers would be considered an asset.
- Technical skills including Microsoft Word and Outlook, and the ability to learn new systems and programs.
- A second language would be considered an asset to support a positive donor experience.

**What we offer you**:

- Payment in lieu of vacation and holidays.
- Payment in lieu of benefits.
- Premiums paid according to the collective agreement.
- Defined benefit pension plan.
- Employee discounts, wellness program, professional resources.

**What you can expect**:

- Shifts/hours will vary. You must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed and mobile donor centers. Shifts include days, evenings, weekends, and statutory holidays.
- Travel will be required for mobile events in our communities, and transportation will be provided by Canadian Blood Services.
- Physical requirements for the role include the ability to lift weights up to 10 kg (22 lbs.).

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Applicants who require accommodation should discuss their needs with us.

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