Donor Care Associate

4 weeks ago

Ottawa, Canada Canadian Blood Services Full time

Canadian Blood Services is looking for a **Donor Care Associate **to join our dynamic **Donor & Clinical Services **team in **Ottawa**.

**Job category**: Laboratory and phlebotomy
**Job posting ID**: 4257

**Employment status**:Regular part-time
**Possible schedule/FTE**:0.3

**Classification**:BT OPSEU 477
**Salary/Rate of pay**:$24.90

**Application deadline**: 2023-03-23

**Somewhere in Canada there’s a life you can save.**

Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians. Thousands of Canadians depend on us every day for reliable access to blood, plasma, stem cells and organs and tissues.

**Join Canada’s Lifeline** and make a meaningful difference every day.

**About the role**

In this role, you will be working face-to-face with our donors, clinic team members and volunteers and providing them with safe and quality service during each phase of the collection process. Through interacting with our healthy donors, you will play an integral role in building and promoting a positive donor experience.

**Key responsibilities include**:

- Conducting donor registration and confidential screening to determine eligibility and consent
- Assisting in the collection of whole blood and apheresis blood components, in accordance with health and safety standards, to provide life-saving treatments for Canadians
- Monitoring donors for safety and comfort, providing post donation care and instructions
- Preparing units, specimens and documents for the production site
- Assisting in set-up and tear down of equipment and supplies
- Promoting a positive donor experience through exceptional customer service and respect for donor privacy in a multi-disciplinary team environment

**Qualifications**:

- Completion of secondary education. Certification or training in Phlebotomy is an asset
- Excellent interpersonal, teamwork and customer service skills
- Ability to communicate effectively with colleagues, volunteers and donors
- Ability to work variable shifts and travel on a regular basis for mobile clinics, including overnights
- Ability to focus to ensure safe processing and handling of products and following procedures
- Ability to stoop, kneel, crouch, lift and carry specimen boxes weighing up to 10kg

***B**enefits**:

- Payments in lieu for vacation, holidays and benefits
- Option to join Defined benefits pension plan
- Employee discounts, wellness program, and more

**Additional information**:This is Regular Part-Time position with scheduled to work a minimum of 22.5 hours bi-weekly based on a 0.3 FTE. Must be flexible to accommodate assigned shifts which are based on operational needs; it can include days, evenings, weekends and holidays.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.**If this role resonates with you, we encourage you to apply This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.**

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.

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