Customer Support Specialist
2 weeks ago
**POSITION**: Customer Support Specialist
**REPORTS TO**: CanShipMeds Operations Manager
**LOCATION**:ON-SITE POSITION** at Hastings Street location
We are looking for a dynamic and articulate individual to work in our call centre division, providing elite customer service care to our valuable clients. We are a fast-paced, growing company with a team of fun and fantastic individuals.
We place a high value on customer satisfaction. This position is a volume-driven and goal-oriented job with over 100 call stats per day.
**YOUR DRIVE & MOTIVATION**
- You enjoy performing tasks that require extensive relationship-building and patient interactions
- You are good at problem-solving and providing patients with resolutions
**CHARACTER & ABILITIES**
- Provide prompt, professional, and courteous patient care
- An excellent communicator both verbally and in writing who can easily work independently and collaboratively in a team
- Motivated self-starter with an optimistic attitude
- Ability to work under pressure and multitask
- Great attention to detail
- Punctual
- Quick learner
- Team player
**KNOWLEDGE & SKILLS**
- Have an above average computer skills
- Can multitask between multiple software
- Excellent customer service and relationship-building skills
- Organizational skills and superior attention to detail as you are handling personal health information for patients
**ADDITIONAL BONUS EXPERIENCE**
- Customer service or call centre experience
- CRM tool experience
- Pharmacy experience, knowing how to read prescriptions
- Any healthcare-related fields
- Providing patient care
**WHO WE ARE**:
**A fast-growing e-commerce health and wellness solution for patients.** While we have the option for online services, most customers prefer to communicate by phone. We invest in quality employees who can make it effortless for our patients. We offer a unique service, providing patients with affordable medications. Read our Google reviews and see our coverage by CNN and CBC.
**HOURS**:
- Monday to Friday, 8 am to 4 pm OR 9 am to 5 pm
- Saturday 10 am to 2 pm twice per month
The Saturday is paid as overtime if over 40 hours in the 5 work days leading up the Saturday shift.
**WAGES & BENEFITS**
- Starting wage $20/hour, 40 hours/week, 4 hours every second Saturday
- _**Opportunity to increase salary after a probationary period based on performance and experience**_
- Extended Benefits Program starts after 90-day probationary period
- Bonus opportunities available based on performance
**PLEASE ENSURE YOUR RESUME IS SUBMITTED WITH THE APPLICATION.**
**Salary**: From $20.00 per hour
**Benefits**:
- Extended health care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
**Experience**:
- Administrative: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English - Fluent (required)
Work Location: In person
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