Product Owner

3 weeks ago

Waterloo, Canada Equitable Life of Canada Full time

At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable Life today.

**Position Title**: Product Owner

**Reports To**: Director, Client and Partner Operations Savings & Retirement

**Department**: Savings and Retirement

**Term**: Permanent Full Time

**Work Arrangements**: We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately September 2023), coming into the office a minimum of 2 days per week, every other week on designated days.

**The Opportunity**:
This role is responsible for maximizing the value of the technology platforms and processes that support the Savings & Retirement Operations team (the “product”). You’ll continuously make choices about what to build and what not to build. To do so, the Product Owner is also responsible for the product vision and for managing the product backlog and stakeholders.

**What you will be doing**:

- Build the North Star vision (our strategic initiative on client processes)
- Define client-centric measures and articulate a future experience that is compelling
- Evaluate backlog items using value creation criteria
- Promote strategic alignment and operational efficiency by connecting their product group back to the product line or portfolio vision
- Use the product vision and road map to accept or reject new work requests
- Set expectations with business stakeholders for delivery of new capabilities
- Focus on continuous value creation and stakeholder collaboration
- Establish client research panels, question development, and identify pain points
- Gather client research to build current journeys and empathy maps
- Assess pain points and 'wow' moments for each persona
- Identify and describe client/partner value of the product item to the team to build a shared understanding with the squad
- Seek out frequent and ongoing conversations with clients/partners, especially during road map and key validation points
- Be an expert in defining capabilities that support the user journey
- Work with a development team to ideate and build the right solutions for the customers
- Collaborate with the team on their objectives for each iteration

**What you will bring**:

- Ability to negotiate with squads/teams, peers, and stakeholders to continually deliver value.
- Able to analyze at a problem from 360-degree perspective than a tunnel vision effect. Able to be creative to deliver strategy in effective increments
- Comfortable working with a set of complex and unique problems and challenges and be able to articulate and provide solutions.
- Able to work with limited information to help articulate proof of concepts or high-level concepts for new ideas
- Understands key voices in developing the backlog and setting priorities and brokers the conversations so developers can speak directly with the experts
- Strong leadership acumen in vision management and conflict resolution
- Flexible, adaptable, and open to organizational guidance
- Respectfully listens and engages in open thinking and applies learning
- Takes initiative and ensures decisive and swift decision-making
- Excellent verbal and written communication skills with the ability to present persuasively
- Strong interpersonal skills to develop and maintain advisor/client relationships, work with all levels within the organization and manage various opinions & differing analysis

**What’s in it for you**:

- A healthy work-life balance with employee wellness top of mind
- Annual bonus program, annual vacation allowance, and company-paid benefits program
- An additional paid volunteer day each year so you can spend time giving back to the community
- Immediate enrollment in the company’s pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- A company subsidized cafeteria with a variety of daily options
- Discounts on company products and services, and access to exclusive employee perks
- Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

- Provide two professional references (minimum one supervisor and above)

To learn more about Equitable Life, we encourage you to explore our organization.

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