Scrum Master

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Are you passionate about technology and this digital era? Do you see opportunity instead of obstacles? Do you believe that change is possible, and you can make it happen?

The Direct to Client (D2C) Digital Journey team is looking for a Scrum Master to contribute to creating best-in-class digital enrolment, self-serve, and omni-channel experiences for our clients.

We are seeking a seasoned Scrum Master who can demonstrate skills and competencies with real-world work experience in this capacity - not just theory, courses or an academic certification.

The Scrum Master is empowered to introduce better ways to help the team perform at its highest level and is responsible for ensuring teams live agile values and principles. The incumbent will actively participate in developing and maintaining high performing, self-organizing teams. This includes clearing obstacles, establishing an environment where the teams can be effective, ensuring a good relationship between the teams, product owner and delivery, as well as others outside the teams.

**What will you do?**

Implement and promote the use of Agile methodology within the agile team:

- Facilitate agile ceremonies including sprint planning, sprint review, retrospectives, and daily stand up
- Create a forum for discussing vision, goals, and Product Backlog items amongst the team
- Identify, manage, and help mitigate issues and risks, with particular emphasis on timely removal of impediments for the team and/or directing obstacles to appropriate owners for quick resolution
- Ensure that proper documentation (i.e. program vision statement, program backlog, program roadmap, release plan, sprint backlog, and increments) is prioritized and added to the team’s backlog of work
- Compliance with SLF policies and procedures for delivery and implementation

Ensure the team embraces the agile principles, values and framework:

- Coach the development team and help lead and ensure the “agile mindset” is fully adopted and understood
- Assess and coach the team to higher levels of performance, focus, commitment, respect, and openness while tracking acceleration metrics
- Facilitate efforts with the support and implementation teams on how to integrate agile methodologies into a Waterfall environment.
- Encourage an environment of open communication and collaborative problem solving and where the impact of mistakes can be minimized through early detection as well as making them into learning opportunities

Develop and nurture strong partnering relationships with Product Owner, Delivery Team and stakeholders:

- Develop strong partnerships with the Product Owner and Delivery Teams to gain strong understanding of objectives, sustain open dialogue to manage product backlog efficiently
- Influence a wide range of stakeholders (i.e. Business, Delivery, IT) to remove impediments and maximize team output
- Support and educate the Product Owner and Delivery on agile principles and practices to preserve the team from external pressures which may inhibit its productivity
- Protect the team from outside interruptions and distractions

**What do you need to succeed?**
- Project Management experience with a strong understanding of agile project management principles and practices coupled with working experience as a Scrum Master in a recent project/initiative
- Ability to straddle between Agile and Waterfall Methodologies
- Understanding the Software Development Life Cycle (SDLC)
- Ability to manage team dynamics
- Strong leadership and people management skills
- 3+ years of experience in agile delivery / transformation / training / coaching
- 5+ years of experience in project management / people management
- Formal agile training, certification preferred
- An effective communicator at all levels, in both structured and non-hierarchical, informal structures
- Proactive leader who can bring new ideas to the table and take initiative

**What will be nice to have?**
- Experience in DevOps and Agile Toolset (JIRA, Confluence) is preferred.
- Experience in DevOps is preferred.
- Experience in insurance, health, or financial industry is preferred

**What’s in it for you?**
- Flexible work environment work from home, office or a combination
- Great Place to Work® Certified in Canada and the US.
- Pension, stock and savings programs to help build and enhance your future financial security
- Work and profession