Account Manager
1 week ago
Department: Commercial
Location: Peterborough, hybrid working
Hours: 37.5 hours per week
Salary: Competitive
We’re looking for a Technical Account Manager to be part of our success story.
About the role
A Technical Account Manager will bridge the gap between technical services and customer needs, ensuring that clients get maximum value from the company's solutions. Responsible for managing the technical relationship between sopp+sopp and its clients, identifying new opportunities and ensuring that the clients’ needs are met with our technology products/services. The Technical Account Manager will work closely with both customers and internal teams, such as product management, operations & IT to provide tailored solutions and drive success.
Key responsibilities
- Customer Relationship Management: Act as the primary technical point of contact for assigned clients, build strong relationships with clients by understanding their business goals, technical environments, and key challenges. li>
- Technical Expertise & Support: Provide deep technical knowledge of the company's products and services. Troubleshoot and resolve technical issues, in collaboration with the support or development teams.
- Solution Development: Understand client requirements and provide strategic recommendations for product enhancements or new solutions. Assist in creating custom solutions or adapting existing services to better meet client needs.
- Project Management: Manage project timelines and ensure successful delivery of technical solutions, updates, or products to clients. Provide regular progress reports and updates to stakeholders on project status and any potential issues.
- Collaboration: Work closely with internal teams such as sales, product development, and support to ensure client success. Coordinate and lead technical reviews, workshops, and meetings with clients. Support the sales team in post-sales activities, including upselling and ensuring clients realize the value of the product.
Skills and experience
- Technical Knowledge: A good understanding of products & services available in the Vehicle Repair & Fleet Market
- Communication Skills: Excellent verbal and written communication skills, able to convey technical concepts to both technical and non-technical stakeholders. Strong interpersonal skills for building client relationships.
- Project Management: Ability to manage multiple projects and prioritize tasks effectively.
- Customer-Focused: A client-first mindset, with the ability to align technical solutions with client business objectives.
Benefits
- 33 days holiday (including bank holidays)
- Personal health cash plan – claim back the cost of things like dentist and optical check-ups
- Enhanced maternity/paternity/adoption/shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everybody
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