Supervisor, In-flight Service
1 month ago
**Company Description** Be part of the Journey**
Our mission is to be the preferred airline of our customers and our team.
Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also won the title of world's best leisure airline several times over. And this is just the beginning.
The In-Flight Service Supervisor is at the heart of the operations to support the teams, to detect any problems and/or irregularities surrounding the in-flight operations and to propose visionary solutions, while keeping in mind the reality of the cabin crew members. The In-Flight Service Supervisor is fully aware of the reality surrounding daily operations and is actively involved in the continuous improvement of processes and procedures surrounding the customer and employee experience.
**Responsibilities**
The responsibilities of the in-flight service supervisor are to insure the professional development of their flight attendant team.
- Inspire confidence while developing a professional and individual connection with each of your team members;
- Proactively give recognition.
- Communicate constructive and authentic feedback to your team member, nourishing a relationship of trust;
- Accompanies and contributes to the development of their flight attendant team members so that each is motivated to reach and exceed the expected performance levels, through a constructive approach in line with the company culture;
- In collaboration with the Labour Relation Advisors, you will investigate disciplinary/administrative cases, attend meetings and take appropriate actions and measures;
- Participates in the hiring process for cabin crew members;
- Represents the employer on one or more of the organization's local committees (Health and Safety, service, uniform, etc.);
- Conducts regular and sporadic operational visits to validate compliance with Canadian Aviation Regulations, occupational health and safety along with service standards. These extensive checks may be at the gates and in-flight;
- Reviews and actions various reports (performance, attendance, expense reports, KPIs etc.) of your flight attendant team;
- Participates in the emergency response plan and supports operations and cabin crew in irregular and/or emergency situations.
**Qualifications**
- College Diploma
- Minimum of two (2) years experience in a leadership position;
- Minimum of three (3) years experience as a Flight Attendant;
- Two (2) years of experience in employee management/supervision, in a unionized environment (an important asset);
- Ability and experience with Microsoft tools (Outlook, Excel, Word, Teams);
- Excellent oral and written French and English;
- Flexible schedule and irregular hours are an integral part of the job (mornings, evenings, weekends and holidays) in addition to offering periods of availability to be on call.
- Willingness to travel internationally using a valid Canadian passport
- Successfully complete the initial cabin crew training.
- Must be able to obtain and maintain an airport restricted area identification card
**Additional Information** Équité en emploi**
2 positions
**Employment Equity
-
Supervisor, In-Flight Service
1 month ago
Dorval, Canada Air Transat Full timeJob DescriptionReporting to the Base Manager, the In-Flight Service Supervisor has an everyday crucial role towards the success of the cabin crew members. The In-Flight Service Supervisor is responsible for motivating, informing and coaching all crew members on a daily basis. They contribute to the promotion of a professional, motivating and pleasant work...
-
Supervisor, In-flight Service
6 months ago
Dorval, Canada Air Transat Full time**Company Description** Be part of the Journey!** Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for...
-
Flight Attendant
3 weeks ago
Dorval, Canada Air Creebec inc. Full timeYOUR ROLE The Flight Attendant provides a safe and efficient flights experience to Air Creebec passengers. He/she reports directly to the Chief Flight Attendant. DO YOU HAVE THE PROFILE? . You have High School diploma. . You have knowledge of the airline industry. . You are billingual (French and English) . The Cree language is an asset. . You possess...
-
Flight Attendant
3 weeks ago
Dorval, Canada Air Creebec inc. Full timeYOUR ROLE The Flight Attendant provides a safe and efficient flights experience to Air Creebec passengers. He/she reports directly to the Chief Flight Attendant. DO YOU HAVE THE PROFILE? . You have High School diploma. . You have knowledge of the airline industry. . You are billingual (French and English) . The Cree language is an asset. . You possess...
-
Flight Attendant
2 months ago
Dorval, Canada Air Creebec inc. Full timeYOUR ROLE The Flight Attendant provides a safe and efficient flights experience to Air Creebec passengers. He/she reports directly to the Chief Flight Attendant. DO YOU HAVE THE PROFILE? . You have High School diploma. . You have knowledge of the airline industry. . You are billingual (French and English) . The Cree language is an asset. . You possess...
-
Flight Attendant
3 weeks ago
Dorval, Canada Air Creebec inc. Full timeYOUR ROLEThe Flight Attendant provides a safe and efficient flights experience to Air Creebec passengers. He/she reports directly to the Chief Flight Attendant.DO YOU HAVE THE PROFILE?. You have High School diploma.. You have knowledge of the airline industry.. You are billingual (French and English) . The Cree language is an asset.. You possess excellent...
-
Flight Attendant
5 months ago
Dorval, Canada Air Creebec inc. Full timeYOUR ROLE The Flight Attendant provides a safe and efficient flights experience to Air Creebec passengers. He/she reports directly to the Chief Flight Attendant. DO YOU HAVE THE PROFILE? . You have High School diploma. . You have knowledge of the airline industry. . You are billingual (French and English) . The Cree language is an asset. . You possess...
-
Flight Attendant
5 months ago
Dorval, Canada Air Creebec inc. Full timeYOUR ROLEThe Flight Attendant provides a safe and efficient flights experience to Air Creebec passengers. He/she reports directly to the Chief Flight Attendant. DO YOU HAVE THE PROFILE?. You have High School diploma.. You have knowledge of the airline industry.. You are billingual (French and English) . The Cree language is an asset.. You possess excellent...
-
Flight Attendant
6 months ago
Dorval, Canada AirCreebec Full time**Air Creebec inc.** **JOB DETAILS** **Location**:Dorval,QC **Address**:9475, AVENUE RYAN **Number of positions available**:1 **Job status**: Permanent **Work schedule**: Full time **Work shift**: Day, Evening, Weekend, On call **Starting date**: As soon as possible **DESCRIPTION** **YOUR ROLE** The Flight Attendant provides a safe and efficient...
-
Flight Coordinator
7 months ago
Dorval, Canada IMP Group Full time**Flight Coordinator**It’s an exciting time at Innotech-Execaire Aviation Group. For more than 50 years, we have provided a full range of services for business and commercial aviation customers. IEAG is also a leading provider of aviation and technical support solutions with its full-service aircraft sales, management & charter group, aircraft maintenance,...
-
Manager, In-flight Service Operations
6 months ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Responsible for managing the Montreal (YUL ) operations as a whole in the interest of In-Flight...
-
Flight Operations Lead
5 days ago
Dorval, Quebec, Canada Transat AT Full timeAbout the RoleAs a highly skilled and experienced leader, you will play a pivotal role in ensuring the success of our cabin crew members. As an In-Flight Service Supervisor, you will be responsible for motivating, informing, and coaching all crew members on a daily basis.Key ResponsibilitiesInspire confidence while developing a professional and individual...
-
Dispatch & Flight Coordinator
6 months ago
Dorval, Canada IMP Group Full time**Dispatch & flight Coordinator***: It’s an exciting time at Innotech-Execaire Aviation Group. For more than 50 years, we have provided a full range of services for business and commercial aviation customers. IEAG is also a leading provider of aviation and technical support solutions with its full-service aircraft sales, management & charter group,...
-
In-flight Service
6 months ago
Dorval, Canada Air Canada Full time**Description** **Location**: Montreal, QC, Canada (Onsite) **Starting Salary**: $22.71/hour **Branch**: Crew Planning, Scheduling and Administration **Category**: Unionized (UNIFOR) **Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let...
-
In-flight Service
6 months ago
Dorval, Canada Air Canada Full time**Description** **Location**: Montreal, QC, Canada (Onsite) **Starting Salary**: $23.16/hour **Branch**: Crew Planning, Scheduling and Administration **Category**: Unionized (UNIFOR) **Plus shift premium**: Night shifts (between 22:45 and 07:15) - $1.00 per hour **Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate...
-
Charter Flights Coordinator
2 weeks ago
Dorval, Canada Air Creebec inc. Full timeYOUR ROLE The Charter flights coordinator manages all charter flight operations with his team, from receiving the request to the completion of the flight. In collaboration with the flight regulation and operations departments, he organizes the flight, ensuring that the aircraft, crew, and all other required resources and equipment are in place, while...
-
Flight Attendant
2 months ago
montréal (dorval), Canada Air Creebec inc. Full timeYOUR ROLEThe Flight Attendant provides a safe and efficient flights experience to Air Creebec passengers. He/she reports directly to the Chief Flight Attendant. DO YOU HAVE THE PROFILE?. You have High School diploma.. You have knowledge of the airline industry.. You are billingual (French and English) . The Cree language is an asset.. You possess excellent...
-
Flight Attendant
2 months ago
montréal (dorval), Canada Air Creebec inc. Full timeYOUR ROLEThe Flight Attendant provides a safe and efficient flights experience to Air Creebec passengers. He/she reports directly to the Chief Flight Attendant. DO YOU HAVE THE PROFILE?. You have High School diploma.. You have knowledge of the airline industry.. You are billingual (French and English) . The Cree language is an asset.. You possess excellent...
-
Charter Flights Coordinator
2 weeks ago
Dorval, Canada Air Creebec inc. Full timeYOUR ROLEThe Charter flights coordinator manages all charter flight operations with his team, from receiving the request to the completion of the flight. In collaboration with the flight regulation and operations departments, he organizes the flight, ensuring that the aircraft, crew, and all other required resources and equipment are in place, while...
-
Charter Flights Coordinator
3 weeks ago
Dorval, Canada Air Creebec inc. Full timeYOUR ROLEThe Charter flights coordinator manages all charter flight operations with his team, from receiving the request to the completion of the flight. In collaboration with the flight regulation and operations departments, he organizes the flight, ensuring that the aircraft, crew, and all other required resources and equipment are in place, while...
