Field E-business Trainer Specialist

6 months ago

Burnaby, Canada The Group Master Full time

**Master, for over 70 years**
We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and nearly 30 branches in the United States.
**A Great Place To Work**
At Master, we offer a dynamic, stimulating, and enjoyable environment. With a strong belief in healthy and open communication, we embrace a close approach with all our colleagues. Teamwork is integral to our values, and it is through it that we achieve our greatest successes.

**What you will accomplish with us**:

- Training Development: Collaborate with cross-functional teams to design, develop, and maintain comprehensive training programs tailored to the needs of Sales Representatives, Branch Teams, and customers. Ensure training content aligns with the latest e-commerce tools, technologies, and best practices.
- Training Delivery: Conduct engaging and practical training sessions for Sales Representatives, Branch Teams, and customers through various channels, including in-person sessions, virtual webinars, and video tutorials. Adapt training methods to accommodate different learning styles and levels of technical expertise.
- Onboarding: Guide new customers through onboarding, ensuring a smooth transition onto the e-commerce platform. Provide expert guidance on platform navigation, product searches, order placement, and other relevant features.
- Continuous Education: Stay updated with industry trends and e-commerce advancements to enhance training content continually. Regularly assess the effectiveness of training programs and gather feedback to identify areas for improvement.
- Support and Troubleshooting: Offer post-training support to Sales Representatives, Branch Teams, and customers by addressing inquiries, troubleshooting issues, and providing solutions related to the e-commerce platform. Continue to gather feedback regarding the e-commerce platform and relay it back to the e-Business teams.
- Documentation: Develop and maintain training materials, user guides, FAQs, and knowledge base articles to facilitate self-learning among Sales Representatives, Branch Teams, and customers.
- Collaboration: Work closely with Sales, Marketing, Customer Support, and IT teams to ensure seamless integration of e-commerce training initiatives with overall business objectives.
- Metrics and Reporting: Track and analyze the effectiveness of training programs through key performance indicators (KPIs) and feedback mechanisms. Provide regular reports on training progress and areas for improvement.

**What You Bring to Our Team**:

- Bachelor's degree in Business, Marketing, Education, or a related field. Relevant certifications in training and e-commerce platforms are a plus.
- Proven experience (2+ years) in designing and delivering B2B training programs, preferably within the e-commerce or technology industry.
- Strong understanding of B2B e-commerce platforms, online transaction processes, and customer engagement strategies.
- Excellent presentation, communication, and interpersonal skills.
- Ability to adapt training methodologies to suit diverse learning styles and audience backgrounds.
- Detail-oriented with exceptional organizational and multitasking abilities.
- Proficiency in using e-learning tools, virtual training platforms, and multimedia software.
- Analytical mindset to evaluate training program effectiveness and make data-driven improvements.
- Knowledge of the HVAC or Construction industries is an asset
- Willingness to travel regionally and or nationally to different branches and customer sites as required.
- Bilingual an asset.

**Competitive Benefits: In addition to a rewarding career within our team, we offer**
- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.
- Flexible remote work policy

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