Bilingual Customer Service Representative

2 months ago

Barrie, Canada Canplas Industries Ltd. Full time

Canplas is a North American business unit located in Barrie, Ontario. Our team develops and produces solutions that meet our clients’ most demanding expectations. We are passionate about creating sustainable, innovative solutions for the markets we serve. We provide people around the world with innovative solutions, leading our industry in a way that anticipates the rapidly evolving needs of our customers.

We currently have an** exciting opportunity **as** a Bilingual Customer Service Representative. **This role is based in our Barrie office and reports to the Customer Service Supervisor.

Do not miss the opportunity to join a diverse group of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters

**Summary**

Reporting to Customer Service Supervisor (Barrie) - acts as first point of contact between Canplas, it’s customers and associated agencies. Adheres to ongoing corporate programs and deadlines. Works in collaboration with other departments to ensure Canplas properly responds to the needs of our customers. Report any and all safety concerns to the appropriate department.

Assures a high level of customer service provided to assigned Canplas Plumbing, Separation Technology, Vaculine and Duraflo accounts across Canada and USA.

The individual ensures effective, consistent, clear communication with all those they engage with providing smooth document flow and processing of orders, handling inquiries and follow-up, challenges and opportunities.

**Principle Accountabilities**

Communicates with customers, both orally and in writing, in a consistent, clear, logical and effective style. Speaks to all internal and external contacts in a respectful manner, showing tact and cooperation; displaying a sensitivity to customers’ needs. Listens to others and is open to ideas, willing to learn and take on new task and adjust to changes.

Processes consignment warehouse orders/invoices as initiated from Consignment warehouses, sales agent or Canplas sales team.

Could be called upon to provide back-up assistance for other Canplas Customer Service team during co-worker absences. When acting as back up, uses internal resources to obtain unknown information to complete customer request.

Ensures general filing and records are kept up-to-date. Continually looks for ways to improve Canplas productivity and service.

May have opportunity to make customer visits, attend industry events or participate in trade shows with prior senior management approval.

**Knowledge and Skill Requirements**

Minimum high school graduate. Strong customer service background, minimum 3 years inside sales experience and/or related industry knowledge. Any formal business seminars or education an asset. Product knowledge is preferred. Excellent written & verbal communication skills. Proficient computer skills vital - able to function with speed, on a daily basis within variety of Windows programs, including Outlook, Excel, Word. Data entry experience a necessity, preferably in Infoflo or other ERP programs (possibly SAP/Hana).

Must possess problem solving and strong math skills. Must have ability to prioritize, with high level of organization and task management. Requires a pleasant telephone manner and strong order desk background. Must be conscientious; able to work both independently and in a team; work under pressure in a fast-paced environment.

**Complexity & Judgment**

Customer service and relations to be kept at a high level of excellence at all times. Establishing rapport with your customers is key for customer retention. Incumbents’ own contacts are utilised as sources of information for market intelligence and reported in writing to Supervisor and/or sales team.

Accountable for pricing accuracy when providing customers with their confidential specific pricing data. Also works in conjunction with Pricing Analyst to ensure special deals and pricing changes are verified.

Product knowledge to be developed by both experience and internal training.

**Working Conditions**

Exclusively an office position(training 12 months duration) with flexibility to move around in comfortable working conditions. Regular use of office equipment, where proficiency is required.

Stress is moderate to high and is created by the need to manage multiple priorities and deadlines.

**Safety & Security**

Canplas strives to provide a safe and productive work environment for employees, service providers, customers and other visitors. It is the responsibility of each employee to comply with established safety & security rules and regulations by means of bring any suspicious activity or misconduct to the attention of a supervisor or manager.

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