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Service Assistant

3 months ago

Montréal, Canada Concordia University Full time

**Position Number**:50000493 / P1882
**Department**:Economics
**Grade**:PE261-6
**Campus**:Sir George Williams (Downtown)

**Salary**:$27.24 - $32.34 per hour
**Union/Association/HR Policy**:CUSSU

**Posting deadline**:May 9, 2024

Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

**NOTE**:_This posting represents a maternity leave replacement from July 1, 2024 to June 30, 2025**SCOPE**
Reporting to the Department Administrator, the incumbent provides frontline service and clerical functions for the Department of Economics. They provide information and assist the public regarding departmental regulations and procedures, direct them to the appropriate contact, and assist members of the Department.

**PRIMARY RESPONSIBILITIES**
- Maintain the reception area and surrounding areas; reorganize mailboxes annually, post advisor’s schedules, notify department members of upcoming events and display announcements of seminars, research proposals and defenses.
- Responsible for sorting and distributing mail to faculty and staff in the department.
- Responsible for providing general information for student request inquiries; distributing forms to students, informing students on procedure and forwarding completed requests to the Undergraduate and Graduate Program Assistant.
- Assist in the dissemination of class cancellation information, when needed. Maintain tracking logs for key requests and borrowed keys.
- Maintain up-to-date lists for the department (Guest Lectures, Supplies, Photocopier codes, etc.); place various service calls, as required.
- Responsible for ordering and monitoring stationary supplies, paper and toner for the department.
- Responsible for the booking of the department seminar and conference rooms; updating of on-line room calendars.
- Responsible for photocopy account codes for faculty and staff.
- Maintain faculty members’ office hours and post schedule.
- Collect course outlines from faculty members.
- Assist the undergraduate and graduate program assistants during advising sessions and peak periods; retrieve statistics from SIS; print student records from SIS.
- Responsible for arranging room and audiovisual bookings for class-related bookings (make-up days, examinations, etc.)
- Responsible for submission of key requests for the department: preparation and submission to appropriate office.
- Liaise with external service providers for maintenance of equipment. Perform other duties as assigned by the Department Administrator in support of the unit.**QUALIFICATIONS**
- Attestation of College Studies (ACS) in office technology or a related field and two to four years of secretarial experience in an office setting.
- Experience working in a front-line position in the university environment and, particularly, in an academic department is an asset.
- Good knowledge (Level 4) of spoken and written English to respond to general enquiries and compose routine correspondence and basic knowledge (Level 3) of spoken French in order to respond to requests for information.
- Good knowledge (Intermediate Level) of Word (to format documents and do mail merges) and Excel (to create and format spreadsheets.
- Knowledge of the Student Information System (SIS) desirable.
- Exceptional organizational skills: ability to prioritize tasks and to handle a high volume of inquiries in a front-line position.
- Keen attention to details.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

**Territorial Acknowledgement**
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

**Employment Equity**

**Accessibility**

**Immigration Status