Bilingual Marketing Coordinator

3 weeks ago

Saskatoon, Canada Vendasta Full time

At Vendasta, we believe in helping great local businesses survive and thrive in a world that’s more competitive than ever—and we’re growing our team This is an opportunity to join one of the fastest growing tech companies in Canada and make a direct impact on local economies worldwide. In a world where local businesses all over the globe have had their livelihoods turned upside down, Vendasta continues to help them embrace digital solutions and flourish.

Vendasta is a certified Great Place to Work and Best Workplace for Today’s Youth and Women. Keep reading if you’d like to join us on our mission to support small businesses all over the world.

**About the job**

**The impact you’ll have**
- Provide fast and effective communication with Partners, Clients, and Vendors
- Educate partners and clients on the Marketing Services products and processes
- Track completed and pending work within Vendasta’s task management platform
- Provide world class customer service for our partners and their clients
- Maintain product knowledge
- Work with local businesses on a regular basis to improve their online presence
- Conduct onboarding calls with local businesses to gather information and execute the services ordered
- Work with local businesses to assess and implement a digital marketing strategy
- Coordinate and pass along feedback from Partners on product development suggestions, escalating issues as necessary
- Explain reports outlining fulfilled services and proof of performance
- Translate communications, blogs, and social media posting as required
- Complète des appels et compose des courriels en français et en anglais destinés à des entreprises locales, et facilite la communication en français et en anglais entre les clients et nos équipes internes.
- Assure des communications rapides et efficaces pour nos clients
- Répond aux appels, courriels, et autres requêtes pour supporter nos clients et les aider à atteindre leurs objectifs par rapport aux produits et services de Vendasta
- Éduque nos partenaires et nos clients par rapport aux produits et services de Marketing Services
- Se tient au courant des projets complétés et en cours dans la plateforme de gestion de tâches de Vendasta
- Offre un service de classe mondiale à la clientèle
- Maintien des connaissances à jour par rapport à nos produits et services
- Travaille avec des entreprises locales régulièrement pour les aider à améliorer leurs présence en ligne
- Dirige des appels avec des entreprises locales et rassemble les informations nécessaires pour compléter les services que ces entreprises ont commandé
- Travaille avec des entreprises locales pour évaluer et exécuter une stratégie de marketing en ligne
- Achemine et partage à nos équipes les conseils de notre clientèle par rapport au développement de nos produits
- Aide la clientèle à comprendre les services promis, démontre notre preuve de performance
- Traduit des communications, blogues, et des publication sur les réseaux sociaux si nécessaire

**The value you’ll bring**
- 1+ years experience in customer service
- Digital marketing experience for local business
- Proficient knowledge of social media (Twitter, Facebook, etc.)
- Exceptional organizational skills and attention to detail
- Ability to work independently with mínimal supervision and collaborate within a strong team environment
- Independent decision maker; can take calculated risks and deal with ambiguity
- Takes initiative to improve processes and try new things
- A technical aptitude and an ability to learn new processes quickly
- 1 an ou plus d’expérience en service à la clientèle
- Étiquette appropriée au téléphone et par courriel, aptitudes en communication écrite et verbale
- Expérience en marketing en ligne pour des entreprises locales
- Connaissances des réseaux sociaux (Facebook, Instagram, etc.)
- Compétences organisationnelles avec une attention particulière aux détails
- Capacité de travailler indépendamment avec peu de supervision, ainsi que pour travailler en équipe
- Prend l’initiative pour améliorer nos processus et essayer de nouvelles stratégies
- Aptitudes techniques prouvées et une habileté d’apprendre de nouvelles informations rapidemen

**Considered Assets**:

- Experience in web design, usability and content optimization
- Proficiency with WordPress and experience with Adobe creative suite (Photoshop, InDesign)
- Knowledge of the Digital Advertising industry - able to speak to campaigns performance and navigate through the platforms
- Experience running Digital Advertising campaigns on platforms (Facebook, Google, YouTube, Display network, Linkedin etc)
- Knowledge of Google Analytics and metrics analysis an asset
- Familiarity with communicating in Quebecois French
- Expérience avec la création de sites web et de l’optimisation des contenus
- Compétences avec WordPress et expérience avec la suite créative Adobe (Photoshop, InDesi

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