Bilingual HR Operations Coordinator
1 day ago
**Overview**
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
The Opportunity
The KPMG HR Delivery Centre (HRDC) provides a streamlined delivery of standardized transactional, operational and consultative services using a scalable shared service model, to deliver process and time efficiencies while ensuring compliance.
Reporting to the Manager, HR & Recruiting Operations and as a member of the HR Delivery Centre, the Bilingual HR Operations Coordinator provides HR generalist support to all KPMG employees, Partners and retirees. The Bilingual HR Operations Coordinator also provides direct support to internal business units for internal movements and operational support within HR.
**What you will do**
- Provide first level support for all KPMG employees, Partners and retirees with questions concerning National HR Policies and Program (e.g. vacation, flexible work, overtime, leaves of absence, retiree benefits)
- Be accountable for the delivery of excellent client-focused service by engaging in active listening and projecting the highest level of professionalism in every interaction
- Act as junior case manager, supporting employees through sabbatical and parental leaves, as well as managing the voluntary departure process
- Providing regular and effective communication to the various stakeholders and ensure issues and obstacles are escalated appropriately
- Liaise with KPMG Law, our immigration counsel, in support of employees and partners travelling internationally on business
- Effectively use our case management system (ServiceNow) to manage questions and cases and track related communications
- Actively participate in team meetings and provide support to peers to ensure consistency in the provision of support to internal clients
- Engage in project work as required
**What you bring to the role**
- Bachelor's degree in HR or related field
- Excellent written and verbal communication skills in both French and English
- Ability to work overtime when required
- A business support professional with a minimum of 2 years previous relevant experience in a client service focused environment
- Demonstrated ability to learn detailed business processes
- Perform well under pressure and demonstrate adaptability in managing unexpected situations
- Demonstrate strong relationship building skills and the ability to work well both independently and in a team environment
- Ability to meet tight deadlines in a high volume environment, (i.e. 20-50 new cases daily on top of ongoing open cases), while while still maintaining a high level of attention to detail and accuracy
- Strong organizational skills and an ability to prioritize work based on requirements of multiple stakeholders
- Proven ability to deal with sensitive materials with a high degree of tact and discretion
- Knowledge of basic HR processes and recruitment processes or experience an asset
- Computer proficiency with MS Outlook, Word and Excel, and a strong aptitude and comfort with ATS and other tools/technology
**Keys to your success**
KPMG individuals
**Deliver Impact | Seek Growth | Inspire Trust **and understand that a diverse workforce enables us to deepen relationships and strengthen our business.
**Providing you with the support you need to be at your best
For more information about KPMG in Canada's Benefits and well-being, click here.
This is a remote/hybrid position. #li-remote
**Our Values, The KPMG Way**
**Integrity **, we do what is right |
**Excellence **, we never stop learning and improving |
**Courage **, we think and act boldly |
**Together **, we respect each other and draw strength from our differences |
**For Better **, we do what matters
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